About the role
We are seeking a driven and experienced Duty Manager to join the team at the Tugun Tavern, part of the McGuire Hotels' portfolio. As the Duty Manager, you will play a pivotal role in ensuring the smooth day-to-day operations of this popular hospitality venue. This full-time position is based in Tugun, Queensland.
What you'll be doing
* Overseeing and coordinating all staff activities to deliver exceptional customer service
* Handling reservation inquiries, managing bookings, and liaising with customers
* Monitoring inventory levels and purchasing supplies as needed
* Ensuring compliance with all relevant health, safety, and licensing regulations
* Providing leadership and guidance to the front-of-house team
* Assisting the Hotel Manager with operational and administrative duties
What we're looking for
* Minimum 3 years' experience in a similar Duty Manager or supervisory role within the hospitality industry
* Strong leadership and people management skills with the ability to motivate and guide a team
* Excellent customer service orientation and the ability to handle high-pressure situations
* Proficiency in using hospitality management software and point-of-sale systems
* Thorough understanding of food hygiene, liquor licensing, and workplace safety regulations
* Exceptional communication and interpersonal skills
* Flexible and adaptable approach to working hours, including evenings, weekends, and public holidays