Why do we need you ?
The Research Infrastructure Support Specialist position is responsible for maintaining and supporting the information systems infrastructure of our R&D laboratory. This role involves working closely with the SGRNA IT Manager, ITSNA group, and local research teams to ensure seamless operation of network, computer, and analytical test equipment.
The candidate should have the ability to troubleshoot various computer-connected systems, collaborate with OEMs on equipment issues, and possess a broad technical background with excellent problem-solving skills suitable for a fast-paced environment.
Responsibilities:
1. Support, manage, develop, implement, and troubleshoot site data rooms and laboratory computer resources.
2. Provide technical assistance for computer systems, software, hardware, and networks; act as a liaison with central IT and R&D teams.
3. Create and manage Active Directory user accounts and security groups; maintain local VM servers and ensure system security and patching.
4. Work with vendors and stakeholders to diagnose and resolve IT issues promptly to minimize downtime.
5. Provide backup and recovery services for laboratory computer systems.
6. Assist with computer system specifications and implementation, ensuring security and compliance with cybersecurity standards.
7. Coordinate project progress with central IT and manage delays for R&D projects.
8. Maintain logs of support requests and document system configurations for ongoing support.
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