Calling all High End Knock Down Rebuild Pre-Site Customer Support…ONCE IN A LIFETIME SPECIALIST ROLE!Metricon Homes, Australia’s largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian families.Based in our fun, family environment at Mount Waverley Head Office, you will work within the busy Pre-Site Operational Customer Support team supporting our High End Signature Knock Down Rebuild customers through their pre-build process. You will also collaborate closely internally with Drafting, Estimating, Studio M, and Permits to facilitate site commencement.Responsibilities:Effectively manage customer expectations and keep them informed about the status of their home during the pre-construction process.Deliver exceptional customer service, build and maintain strong customer relationships.Provide regular updates to customers throughout the process.Maintain high accuracy in recording customer project details.Liaise with drafting, estimating, studio, and external suppliers; coordinate client variations as needed.Ensure customer quality control through professional communication, accurate data entry, and report compilation.Develop thorough knowledge of Metricon products, services, and processes to confidently interact with clients.Assist with all Customer Support related tasks.What Metricon Offers:Free onsite parking just off the Monash Freeway on Blackburn Road, Mount Waverley.A dynamic role where no two days are the same.Supportive management team fostering a culture where you matter.Ongoing learning and development opportunities to enhance your skills.Recognition as Australia’s largest and #1 Home Builder for nine consecutive years.Mentoring, genuine role progression opportunities, competitive salary, and salary packaging.Attractive housing discounts on award-winning homes.Well-being programs including fitness, free flu vaccinations, nutrition, and mental health support.24/7 access to LifeWorks confidential support program for coaching and personal challenges.Exclusive building, trade, and retail discounts through our rewards platform.Ideal Candidate:Experience in account or customer management, preferably within residential building or related fields.Understanding of residential construction contracts and plans (ESSENTIAL).Proven success in a dynamic, multi-channel customer service environment with a focus on excellence.Ability to troubleshoot and meet deadlines effectively.Strong ability to identify client needs and develop tailored solutions.Intermediate skills in Microsoft Word and Excel.Highly organized with the ability to multi-task across various activities.
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