Our client offers educational support and tuition to a diversity of students, offering various programs and services.
They are seeking a proactive, highly organised Administration Officer to join their supportive and dynamic team. This role is pivotal in ensuring the smooth operation of the office and delivering an exceptional client experience for students, families, and educators.
If you thrive in a fast-paced environment, enjoy creating order, and value meaningful client interactions, we'd love to hear from you.
About the RoleThe Administration Officer oversees day‐to‐day office operations and client journey management, from initial enquiry through to enrolment, ongoing communication, and cessation. Working closely with the Business Manager and Managing Director, this position also provides essential support across scheduling, HR coordination, and basic marketing tasks.You will play a key role in maintaining a welcoming and efficient office environment while upholding the company's values, culture, and commitment to child safety.
Key Responsibilities
Client Journey ManagementYou will be the first point of contact for families, guiding them through enquiries, enrolments, scheduling, and ongoing communication. Responsibilities include managing the CRM, preparing induction materials, responding to rescheduling/cancellations, and ensuring reception areas remain tidy and welcoming.Office Operations & SchedulingThis role involves reception duties, inbox triage, electronic and paper filing systems, tutor and lesson scheduling, meeting organisation, and maintaining accurate weekly rosters. You will communicate professionally with current, past, and prospective clients as well as external stakeholders.People & Culture (HR) SupportIn collaboration with the Business Manager/Managing Director, you will support HR activities including recruitment administration, onboarding documentation, compliance requirements, WHS updates, and coordination of staff schedules.Business SupportYou will liaise with the Business Manager regarding scheduling changes, invoice preparation, and attendance confirmation. The role also includes assisting with social media content and basic marketing tasks in line with brand guidelines.About YouYou are an organised, confident administrator with excellent communication skills and a commitment to delivering high-quality service. You enjoy problem-solving, take initiative, and bring a calm, professional presence to a busy environment.You will also have:Experience in administration, office management, or a similar role Excellent Microsoft 365 skills, including CRM or scheduling tools Strong organisational, time-management, and communication abilities A proactive, solutions-focused mindset with high attention to detail Professionalism, discretion, and respect for confidentiality The ability to build strong working relationships with clients and staff Experience with Xero is desirable but not essential.
Qualifications & RequirementsQualifications in Business/Administration or relevant experience desirable Current Working with Vulnerable People (Employment) Registration National Police Check First Aid Certificate (desirable) Why join the team?Supportive, values-driven team environment Meaningful work that supports students and families Opportunities to learn, grow, and contribute to business improvements Positive, child-safe workplace culture Variety in your daily tasks—no two days are the same How to ApplyIf you're organised, people-focused, and ready for a role where you can make a real impact, click Apply and submit your resume and a cover letter outlining your suitability for the position, or email or call 0439 629666.
We look forward to hearing from you.