Insurance Solutions Specialist Job Description
The role of Insurance Solutions Specialist is a critical position that requires empathy, care, and professionalism. The successful candidate will be responsible for managing the end-to-end claims process, including claims pack preparation, requirement follow-up, and referral to the Trustee Benefit Review Team.
Key Responsibilities:
* Manage the end-to-end claims process, ensuring timely, transparent, and member-focused outcomes.
* Provide clear, professional, and empathetic communication to members, beneficiaries, and representatives.
* Deliver tailored support for vulnerable members with empathy and care.
* Collaborate closely with colleagues and support team members across all aspects of claims administration.
* Contribute to continuous improvement initiatives by identifying process efficiencies and sharing insights.
* Maintain subject matter expertise in claims, insurance, and superannuation products, with a commitment to ongoing learning.
Requirements:
* Proven experience in superannuation, with a strong understanding of related legislation.
* Understanding of superannuation withdrawals, account types, nominations, and advice levels.
* Familiarity with compliance and reporting requirements.
* Excellent interpersonal and written communication skills.
* A keen eye for detail and a continuous improvement mindset.
* Ability to handle sensitive situations with empathy and professionalism.
Benefits:
As an Insurance Solutions Specialist, you will have the opportunity to make a positive impact in people's lives straight away. You will work in a dynamic and supportive team environment, where you will be free to learn new skills, grow, and get great things done.
Why Work With Us:
We are one of Australia's leading financial wellbeing organisations, helping people feel good about their money. This starts by helping our people feel good about working here. That means flexibility, plenty of opportunity, and celebrating all the unique things that make you, you – what matters to you, matters to us.