ICT Change Manager – EL1 Equivalent Canberra, ACT (Hybrid) | 12-Month Contract + Extensions | Baseline Clearance RequiredAzooa is currently responding to an RFQ from the Department of Climate Change, Energy, the Environment and Water and is seeking Expressions of Interest (EOI) from experienced ICT Change Managers to support an upcoming Federal Government program.This opportunity is ideal for professionals with strong experience in ICT change governance, enterprise service management and ITIL-aligned environments, who enjoy working across complex technology ecosystems to ensure safe, controlled and well-governed system changes.If you're passionate about enterprise change management, service stability and governance across large ICT environments, we would love to hear from you.About AzooaAzooa is a rapidly growing digital innovation company based in the Australian Capital Territory (ACT) supporting Federal Government agencies with highly specialised technology and transformation expertise. Azooa is 100% Australian owned and operated, with no overseas staff.We are passionate about providing top-tier digital capability, consulting expertise and technical delivery support to government agencies delivering critical national programs.This opportunity forms part of Azooa's response to a Federal Government RFQ, and we are currently inviting Expressions of Interest from highly capable professionals who want to contribute to impactful government technology initiatives.Role Overview – ICT Change ManagerThe ICT Change Manager will lead the end-to-end ICT Change Management lifecycle across a complex enterprise environment.This role is responsible for ensuring that all system, infrastructure and application changes are assessed, authorised, implemented and reviewed in accordance with established IT Service Management frameworks and governance processes.Working closely with technical teams, service managers, delivery teams and business stakeholders, the successful candidate will coordinate and govern ICT changes to ensure minimal service disruption, strong risk management and operational stability.A key part of the role will involve facilitating Change Advisory Boards (CABs), assessing change risks, coordinating technical input and ensuring that all Requests for Change (RFCs) follow proper governance and implementation pathways.Key Responsibilities ICT Change Governance• Manage the end-to-end ICT Change Management lifecycle including submission, assessment, approval, scheduling, implementation and post-implementation review of Requests for Change (RFCs)• Ensure all changes comply with IT service management frameworks, governance requirements and organisational policies• Analyse and assess change requests to identify risk, dependencies and potential service impacts• Maintain accurate change documentation and governance records• Ensure appropriate approval workflows and governance processes are followedRisk and Impact Assessment• Conduct detailed risk and impact assessments for proposed ICT changes• Evaluate impacts across infrastructure, applications, cloud platforms and network services• Ensure appropriate testing strategies, validation processes and rollback plans are in place• Work with technical teams to mitigate risk and ensure safe implementation of changesChange Advisory Board (CAB) Facilitation• Organise and facilitate Change Advisory Board (CAB) meetings• Coordinate input from technical SMEs, project teams and service managers• Present and evaluate change requests with stakeholders• Provide recommendations for change approval, scheduling and risk mitigation• Track CAB decisions and ensure implementation aligns with agreed outcomesChange Implementation Oversight• Coordinate with project delivery teams and operational support teams to implement approved changes• Monitor the progress and outcomes of implemented changes• Conduct post-implementation reviews to validate successful outcomes• Capture lessons learned and improvement opportunitiesService Management & Continuous Improvement• Track change management metrics and reporting indicators• Identify opportunities to improve change governance frameworks and operational processes• Promote ITIL best practices and enterprise service management standards• Support continuous improvement of ICT service delivery and governance modelsRequired Skills & ExperienceSuccessful candidates should demonstrate:• Strong experience in ICT Change Management or IT Service Management environments• Experience operating within large, complex enterprise ICT environments• Strong knowledge of ITIL service management frameworks• Experience coordinating change across multiple technical domains and delivery teams• Excellent stakeholder engagement and communication skills• Experience working with ServiceNow or similar IT Service Management (ITSM) toolsTechnical EnvironmentThis role operates across enterprise-scale ICT ecosystems, including:• Cloud platforms• Enterprise infrastructure environments• Business applications and enterprise systems• Network and connectivity services• Integrated digital service platformsEvaluation CriteriaCandidates responding to this opportunity should demonstrate experience against the following evaluation criteria: ICT Change Assessment & Implementation (40%)Proven experience leading the assessment, analysis, documentation and implementation of changes arising from Requests for Change (RFCs) within complex ICT environments.This includes:• Reviewing and analysing RFCs• Coordinating technical assessment activities• Documenting change requirements and implementation plans• Managing change implementation and review processesManaging ICT Change in Complex ICT Environments (25%)Demonstrated experience managing change across large, complex and multi-layered technology ecosystems, including:• Infrastructure platforms• Enterprise applications• Cloud services• Network environmentsCandidates should demonstrate the ability to coordinate multiple technical teams and operational stakeholders.Change Advisory Board (CAB) Facilitation (25%)Demonstrated experience facilitating Change Advisory Boards (CABs) and managing the change lifecycle, including:• Preparing CAB agendas• Scheduling and reviewing change requests• Recording decisions and approvals• Coordinating change implementation following CAB outcomesIT Service Management Tools (10%)Strong experience using ServiceNow or similar ITSM tools to manage:• Change requests• Approval workflows• Change tracking and reporting• Service management processesEngagement DetailsClient: Department of Climate Change, Energy, the Environment and WaterRole: ICT Change Manager (EL1 Equivalent)Location: Canberra, ACT (Hybrid) Working Arrangements• ACT-based candidates: Minimum 3 days per week onsite in Canberra• Interstate candidates may work from regional offices or travel periodically to Canberra Estimated Start Date: May 2026 Initial Contract: 12 Months Extension Options: Up to 2 × 12 months Maximum Hours: 40 hours per weekSecurity & Eligibility• Australian Citizenship required• Must hold Baseline security clearanceExpression of Interest (EOI)If you would like to be considered as part of Azooa's RFQ response, please provide:• Updated resume• Availability / start date• Expected daily rate (including super)• Citizenship status• Current security clearance (if applicable)Apply quickly via LinkedIn Easy Apply or send your EOI directly to Azooa.Want more contract opportunities like this? Update your your Azooa profile for Azooa contract opportunity alerts here:https://www.azooa.com.au/azooaprofileAnd follow the Azooa LinkedIn page for more Federal Government ICT contract opportunities.