Customer Service Representative Job Description
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We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our organization for our customers, ensuring exceptional service in each interaction.
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Working within a friendly and inclusive team, you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries.
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You will have the opportunity to develop your skills and knowledge, working closely with our strong leadership team to further develop your career with us.
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The Opportunity:
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1. Providing tailored solutions to our customers, you'll also be interacting with our customers via phone, email and face to face to manage a variety of enquiries.
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2. Preparing and following up customer quotes, entering and managing customer orders whilst supporting our sales teams.
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3. Coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders.
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4. Managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues and seeking ways to improve the customer's experience.
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About You:
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* A strong customer focus with the ability to resolve issues effectively and efficiently.
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* The ability to pick up new and custom IT systems quickly.
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* A proactive approach in building constructive and effective relationships.
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* A high attention to detail and ability to complete multiple tasks simultaneously.
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* A commitment to your own safety and well-being while caring for others.
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Why Work with Us:
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* An opportunity to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team.
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* Develop skills specific to your role and aspirations.
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* Create innovative solutions, seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
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* Experience connection and care, a positive, inclusive work environment where we look out for each other's safety and wellbeing.
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* Deliver work that matters, every action you take matters in delivering for our customers and strengthening communities for the future.
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* A value-driven culture, we value what you do.
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* A flexible work arrangement program, enabling you to balance work and personal life.
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* Inclusive hiring practices, fostering an environment where everyone feels respected and valued to be their authentic selves.
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* Sustainability outcomes, driving action on climate and our 2050 net zero goal.
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