Job Summary
The successful candidate will be responsible for responding to incoming phone and email requests within specified timeframes, handling customer inquiries in an efficient and professional manner.
Main Responsibilities
* Creating and uploading pre-orders and contracts in line with pre-order timelines
* Performing required maintenance on pre-orders
* Reviewing contracts and orders as per the Rules of Engagement
* Processing contract call-offs in season within specified timelines for pre-orders and refills
* Managing the Order Book as an ongoing requirement
* Communicating and liaising with the sales team regularly
* Providing product information, handling pricing queries, and processing orders into the system
* Following up on customer requests, issues, and complaints to resolution
Key Performance Indicators (KPIs)
* Achieving departmental KPIs to drive superior service delivery
Requirements
* A high level of problem-solving ability
* Highly developed organizational and time management skills
* Superior attention to detail and accuracy
* Excellent communication skills and the ability to develop long-lasting relationships with internal and external partners
* Ability to contribute to a team environment where performance is measured
* Experience working under pressure to meet deadlines and conflicting priorities
* Strong Microsoft Office skills are essential; experience with SAP is desirable
* A flexible and professional approach
Education and Experience
* University degree or equivalent
Interfaces
* Supply Chain: Purchasing and Order Fulfilment
* Finance: Credit
* IT
* Merchandising team
* Warehouse
* External freight companies
* External customers
About Adidas
We have a winning culture at Adidas. To succeed, physical power alone is not enough. Like athletes, our employees need mental strength. We foster an athlete's mindset through behaviors that enable and develop our people, core to our culture: this is how we win while playing fair.
- COURAGE: Speak up when you see an opportunity; step up when needed.
- OWNERSHIP: Be proactive, take responsibility, and follow through.
- INNOVATION: Be curious, test, and learn new and better ways of doing things.
- TEAMPLAY: Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules and hold yourself and others accountable.
- RESPECT: Value all players, show empathy, be inclusive, and dignify all.