Overview
You will be part of a specialist internal product team dedicated to making development and the Software Development Lifecycle (SDLC) efficient, secure, and robust. You will engage with delivery teams, architects, and technical leads to identify opportunities to implement class leading AI solutions and workflows to improve delivery velocity and quality.
As a key member of a technical delivery team, the Business Analyst works closely with the Product Owner and Engineering leads to ensure business and technical requirements are documented clearly. You will serve as a bridge between complex system constraints and modern development needs, ensuring that our internal engineering and delivery customers have the AI tools and processes they need to build great features.
Responsibilities
* SDLC Re-imagination & Discovery: Collaborate with the AI PO to conduct strategic analysis of the end-to-end development lifecycle to identify friction points where AI paradigms and tools can fundamentally replace or accelerate traditional administrative and delivery tasks.
* Experimentation & Prototyping (R&D): Collaborate with the AI team to execute rapid, scientific experiments with emerging AI tools to validate hypotheses, ensuring a "fail fast" approach to innovation before scaling successful solutions to the wider business.
* Workflow & Guardrail Definition: Design and document "AI-ready" workflows that integrate strict guardrails and governance to ensure generated outputs meet quality, security, and compliance standards.
* Change Management & Adoption: Champion the cultural adoption of AI within engineering teams by showcasing tangible value, gathering user feedback, and actively addressing resistance to new ways of working.
* Requirement Definition: Translate complex R&D concepts into clear technical specifications for the AI engineering team, balancing off-the-shelf tools with in-house solutions.
* Benefits Realisation: Quantify the success of AI initiatives by establishing performance baselines and tracking metrics such as velocity, bug reduction, and cycle time improvements.
Essential Experience
What experience you'll bring
* Business Analysis: Minimum of 3 years' experience as a Business Analyst, preferably within a technical delivery, platform, or R&D team.
* SDLC Expertise: Deep understanding of software delivery methodologies (Agile, Scrum, Waterfall, DevOps) and how to adapt them to innovative AI workflows.
* AI Literacy: Demonstrated interest in Generative AI tools with an understanding of practical limitations of current models (e.g., hallucinations, context windows, non-deterministic outcomes).
* Process documentation: Ability to map complex workflows and visualize how data and decisions flow between humans and systems.
* Experience in a regulated environment (preferably Insurance/Finance) where Data restrictions and information security are paramount.
Skills & Capabilities
* Experimental Mindset: Comfortable working with ambiguity and viewing failure in experiments as data points.
* Technical Logic: Ability to follow technical logic, understand API integrations, and converse with developers about architectural constraints.
* Stakeholder Influence: Facilitate workshops with highly technical audiences and drive consensus on new, unproven ways of working.
* Problem Solving: Strong analytical skills to deconstruct systemic inefficiencies and propose innovative solutions.
Desirable (Beneficial)
* Advanced AI Concepts: Familiarity with RAG, Model Context Protocol, multi-agent architectures, prompt engineering, and token limits.
* AI Tooling: Experience with platforms like AWS Bedrock and GitHub Copilot.
* Experience with developer tooling (Jira, GitHub/GitLab, CI/CD pipelines).
Location
Toowong office is close to public transport with parking options, offering end of trip facilities, outdoor spaces, and modern collaborative areas. Based at Toowong Village tower with views of the mountains and the Brisbane River, the location is 4 km from the city with access to retail, restaurants, and amenities.
The Benefits Of Working At A&G
* Be rewarded - recognition and bonuses for high performance.
* Work flexibility - options to work from home two days per week.
* Leave options - volunteer days, an additional paid "ME" day, paid parental leave, and the option to purchase additional leave.
* Grow with us - learning and professional development opportunities.
* Give back - A&G Difference program for volunteering and charitable activities.
* Take care of yourself - wellbeing support, mental-health resources, and fitness discounts.
* Celebrate the wins - on-site events, family days, and annual celebrations.
* Save money - discounts on insurance products and partner offers across Australia.
About Us
Auto & General (A&G) is a fast-growing insurer providing insurance products and solutions to safeguard customers and communities. Our products include Car, Motorcycle, Home, Contents, Pet, and Travel, offered via Budget Direct and partnerships with ING, Qantas, Virgin Money and Coles Insurance. We're looking for talented, passionate people who can help us be Australia's best insurer. If this sounds like you, apply today.
Auto & General values individual differences and fosters an inclusive culture. A note from Auto & General to recruitment agencies: please avoid unsolicited resumes; we are not responsible for fees related to unsolicited resumes.
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