Opportunity Overview
This is a great opportunity to join a long established and growing business, where you will have the opportunity to develop a career whilst also sharing in the company success.
This role may suit an existing IT Support Engineer looking to develop their skills in a commercial role, an account manager within a technical field, or a recent IT graduate seeking a worthwhile career. Salary will depend on experience, offering genuine opportunities for career growth and increased earning potential.
Job Title: Internal Account Manager
The Internal Account Manager will join the Project/Sales team, responsible for managing and nurturing relationships with existing clients, ensuring their needs are met, and identifying growth opportunities. The role requires excellent communication skills, a proactive attitude, and collaboration across departments.
Key Responsibilities
1. Client Relationship Management: Maintain and strengthen relationships with existing clients, acting as their primary contact.
2. Account Growth: Identify opportunities to upsell and cross-sell products and services.
3. Problem Solving: Address client inquiries and issues promptly to ensure high customer satisfaction.
4. Collaboration: Work with sales, marketing, and product teams to meet client needs and develop tailored solutions.
5. Reporting: Prepare regular reports on account status, client feedback, and areas for improvement.
6. Market Analysis: Stay informed on industry trends and competitor activities to provide insights to clients.
Qualifications
* Education: Interest or qualifications in IT/Technical subjects.
* Skills: Excellent communication and interpersonal skills, strong analytical abilities, proficiency in CRM software and Office packages such as Excel.
* Attributes: Proactive, detail-oriented, and capable of working independently and as part of a team.
Benefits
* 22 days holiday plus Bank Holidays (holidays increase by 1 day per year up to 31 days)
* Birthday day off
* NHS Top-up Cash Plan
* Death in Service Insurance
* Salary sacrifice pension scheme
* Opportunity to earn bonus/commission after qualifying period
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