Our vision is simple: HAPPY HEALTHY KIDS.
The Kids Research Institute Australia is one of the largest and most successful medical research institutes in Australia. We are dedicated to improving the health and lives of children everywhere through groundbreaking research. Our new Research Reimagined ******* Strategic Plan will amplify our impact over the next decade, ensuring our discoveries make a real difference to children and their families both in our community, and around the world.
The Opportunity
Product Owner – Salesforce is a newly created mission-critical role responsible for leading the strategic development, optimisation, and performance of The Kids' Salesforce CRM. As we prepare for a major Salesforce uplift in ****, this role will shape the roadmap, guide the implementation, and drive organisation-wide adoption.
Working across a large and diverse portfolio—including Development, Community, Kulunga, Marketing/Communications, Philanthropy, and Government Relations—the Product Owner ensures that Salesforce becomes a reliable, integrated, and insight-driven platform powering fundraising, outreach, stakeholder engagement, and national growth.
Key Responsibilities
Own and lead the Salesforce CRM roadmap, ensuring alignment with organisational priorities and the national growth strategy.
Track system performance and usage analytics to identify opportunities for optimisation and efficiency.
Act as the primary Salesforce ambassador across the organisation, championing best practice and enabling a strong data culture.
Lead change management and adoption initiatives to increase confidence, usage, and data literacy across employees.
Develop and deliver high-quality training, guides, and onboarding materials.
Partner with IT and external vendors to manage current and future integrations across the tech ecosystem (marketing automation tools, donation platforms).
Conveniently based in our modern offices within Perth Children's Hospital, this a full-time role.
About You
Certification in Salesforce administration or development and demonstrated experience project managing a Salesforce CRM, ideally within a non-profit, health, research, or complex multi-team organisation.
Strong product knowledge and ownership skills, including backlog management, requirements gathering, and translating user needs into technical solutions.
Proven ability to train, support, and influence users with varying levels of digital literacy.
Advanced data management skills including cleansing, validation, segmentation, reporting, and dashboards.
Excellent analytical and problem-solving skills with high attention to detail.
Strong communication and stakeholder management capability.
Ability to manage competing priorities and deliver high-quality work at pace.
Understanding of data privacy, security, and compliance in a non-profit or research-aligned context.
If you meet many, but not all, of the role requirements, we encourage you to apply. We also welcome you to mention any career breaks in your cover letter to help us understand your journey.
Our commitment to diversity and inclusion is reflected in how we:
Support staff-led inclusion and allyship groups.
Offer flexible work practices that recognise different needs and life stages.
Provide training, development and mentoring opportunities to increase inclusive leadership and create an environment where all staff can thrive.
Partner with communities to strengthen cultural awareness and belonging.
Ensure adjustments and accessible practices are available for diverse community groups.
We continually strive to measure our progress and improve where we can.
Benefits
Extra annual leave at Christmas and Easter.
Salary packaging and entertainment benefits.
Health and wellbeing programs with weekly events.
Flexible and hybrid working options.
Recognition and professional development opportunities, including LinkedIn Learning.
Modern offices with sit-to-stand desks and end-of-trip facilities.
Staff discounts on travel, IT, stationery, and access to corporate health insurance.
How To Apply
If this role feels like the right fit and an exciting new opportunity for you, please click on 'Apply Now' to visit our Career Site, view the Job Description, and submit your application.
Please include a cover letter (no more than 2 pages) that specifically addresses the skills and experience outlined in the "About You" section.
Applications will only be accepted through our career portal. If you are experiencing technical difficulties or require reasonable accommodations in completing your application, please contact .
Closing Date
18/01/2026 - We reserve the right to hire prior to the closing date.
Aboriginal Employment and Career Development Strategy
We acknowledge that when working in environments which contribute to the health and wellbeing of Aboriginal people, it is imperative that Aboriginal people are at the forefront of this work. We have launched the Aboriginal Employment and Career Development Strategy to increase the number of Aboriginal and Torres Strait Islander staff, students and researchers employed in the Institute who provide guidance and support in our work in Aboriginal health.
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