Join or sign in to find your next jobJoin to apply for the System Development Engineer - Incident Management, IT Services role at Amazon4 days ago Be among the first 25 applicantsJoin to apply for the System Development Engineer - Incident Management, IT Services role at AmazonGet AI-powered advice on this job and more exclusive features.DescriptionAmazon Consumer Tier One Support (C-TOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe, by providing large scale event and incident management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. Our automated tooling quickly identifies the cause of an issue and helps mitigate the impact, and much of our engineers’ time is spent on projects to improve the tooling, automation, and processes to avoid future occurrences. We help direct the resolution of an issue to the relevant service teams, and dive deep into those events retrospectively to drive improvements to our process. It's an exciting time to join our team as we are rapidly growing and expanding our offerings globally.DescriptionAmazon Consumer Tier One Support (C-TOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe, by providing large scale event and incident management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. Our automated tooling quickly identifies the cause of an issue and helps mitigate the impact, and much of our engineers’ time is spent on projects to improve the tooling, automation, and processes to avoid future occurrences. We help direct the resolution of an issue to the relevant service teams, and dive deep into those events retrospectively to drive improvements to our process. It's an exciting time to join our team as we are rapidly growing and expanding our offerings globally.As a System Development Engineer on you will build tooling to automate the detection and resolution of issues within Amazon’s Retail Website infrastructure. You will also spend a portion of your time of your time directing the resolution of high visibility incidents by leading conference calls, taking notes to collect data and help improve our processes. Using data and insights learned from those incidents you will drive further improvements into our automation, tooling, and processes so that the next event is shorter, less severe, or avoided entirely. You will participate on project teams to expand use of our tooling to additional areas across Amazon. This position will be part of a globally distributed team of 20+ engineers across Austin, Dublin, and Sydney to allow for 24x7 coverage. Each group will work 10 hour shifts for 4 days a week. If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join.ResponsibilitiesDrive the resolution of large scale customer impacting issues as part of a globally rotating teamDesign, build, and enhance incident detection and management toolsParticipate in Agile sprints to evolve business processes and technologiesCreate and review documentation; design new standard operating proceduresIdentify and troubleshoot recurring platform issues and own projects to drive improvementsMentor peers in your areas of technical and operational strengthAmazon is an equal opportunity employer.Basic QualificationsExperience in automating, deploying, and supporting large-scale infrastructureExperience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, RustExperience with Linux/UnixExperience with CI/CD pipelines build processesPreferred QualificationsExperience with distributed systems at scaleAcknowledgement Of CountryIn the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE StatementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon Australia Services, IncJob ID: A2945657Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology, Consulting, and EngineeringIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Amazon by 2xSign in to set job alerts for “System Development Engineer” roles.Software Engineer, Early Career, NetSoftSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoVillawood, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 hours agoMillers Point, New South Wales, Australia 10 hours agoRevesby, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSoftware Engineer, Site Reliability EngineeringSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSoftware Engineer, Early Career, iOS, PhotosSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSenior Platform Engineer - Service Transformation and AutomationEveleigh, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoMacquarie Park, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 6 days agoNorth Sydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 10 months agoWe’re unlocking community knowledge in a new way. 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