Join to apply for the Senior Technical Consultant role at Harrison McMillan Pty Ltd 3 days ago Be among the first 25 applicants Join to apply for the Senior Technical Consultant role at Harrison McMillan Pty Ltd Get AI-powered advice on this job and more exclusive features. Harrison McMillan Pty Ltd provided pay range This range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$80,000.00/yr - A$120,000.00/yr Direct message the job poster from Harrison McMillan Pty Ltd IT Recruiter/Account Manager by day. AI/LLM geek by night Senior Technical Consultant Join our client InterIntra as a permanent Senior Technical Consultant through an exciting period of growth. About the Company InterIntra is an established IT helpdesk service provider based in Adelaide, SA. With successful growth, they offer IT services to organisations throughout Australia. Their partners rely on them for support 24/7, 365 days a year and trust their comprehensive expertise in a wide range of IT and cyber security technologies. They prioritise safeguarding their operations and data with globally recognised best practice controls, aligning with ISO 27001's information security requirements. Role Overview The Senior Technical Consultant plays a critical role in delivering advanced technical expertise and strategic guidance to clients. Leveraging deep industry experience and technical knowledge, this role involves understanding client environments and translating their needs into effective, scalable solutions. The consultant is responsible for diagnosing and resolving complex incidents while proactively identifying opportunities for infrastructure optimisation and improvement. In addition to direct client engagement, the Senior Technical Consultant serves as a key escalation point for internal team members. The role requires strong collaboration across cross-functional teams, including internal stakeholders, client representatives, and third-party vendors, to facilitate clear communication, drive issue resolution, and ensure alignment on technical strategies and outcomes. Key Responsibilities Provide expert technical support and guidance to users and stakeholders, resolving complex issues across hardware, software, network, and multi-platform environments. Engage in project and consultative based activites. Act as a senior escalation point for high-impact or priority incidents, assessing severity, coordinating with internal teams or external vendors, and driving effective resolution. Mentor and support junior engineers, offering technical direction and aligning their efforts with best practices and service delivery goals. Provide constructive feedback to leadership on skills gaps and development opportunities within the team. Promote and maintain a documentation-first culture by creating, reviewing, and improving technical documentation to ensure consistent knowledge sharing and enhance service quality. Accurately record support activities and time in relevant systems to support client reporting, resource planning, and profitability tracking. Identify and lead opportunities for continuous improvement across support processes, collaborating with stakeholders to streamline, automate, or optimize service delivery. Build strong relationships with vendors and third-party providers to manage escalations and resolve infrastructure or application issues outside internal control. Stay current with emerging technologies and industry trends to continuously develop technical expertise and contribute to innovation in IT support. If this sounds like a role that is interesting to explore please feel free to reach out to; mehdi.haderbache@harrisonmcmillan.com.au Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Consulting and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Harrison McMillan Pty Ltd by 2x Sign in to set job alerts for “Technical Consultant” roles. Adelaide, South Australia, Australia 3 days ago Adelaide, South Australia, Australia 5 days ago Adelaide, South Australia, Australia 1 week ago Technical Consultant - End User Experience Adelaide, South Australia, Australia 5 days ago Adelaide, South Australia, Australia 1 week ago Adelaide, South Australia, Australia A$100,000.00-A$120,000.00 1 week ago Senior Technical Consultant - Salesforce ADE Adelaide, South Australia, Australia 2 weeks ago Adelaide, South Australia, Australia A$100,000.00-A$125,000.00 2 weeks ago Dynamics 365 CE - Senior Technical Consultant Adelaide, South Australia, Australia 3 weeks ago Adelaide, South Australia, Australia 2 weeks ago Technical Manager - Automotive and Industrial Adelaide, South Australia, Australia 9 months ago Adelaide, South Australia, Australia 2 weeks ago Senior Technical Consultant - Salesforce ADE Adelaide, South Australia, Australia 2 days ago Dynamics 365 F&O Team Lead (Operations) - AU Adelaide, South Australia, Australia 2 weeks ago Adelaide, South Australia, Australia 5 days ago Adelaide, South Australia, Australia 6 days ago Adelaide, South Australia, Australia 5 days ago Adelaide, South Australia, Australia 1 month ago Business Analyst - Strategy & Transformation Adelaide, South Australia, Australia 1 week ago Adelaide, South Australia, Australia 1 week ago Adelaide, South Australia, Australia 3 weeks ago Adelaide, South Australia, Australia 2 weeks ago Taperoo, South Australia, Australia 5 days ago Business Analyst, Stockloss(Ops Finance) Dry Creek, South Australia, Australia 5 days ago Adelaide, South Australia, Australia 2 weeks ago Edwardstown, South Australia, Australia 1 week ago Senior Software Engineer- AI & LLM Integration Specialist Adelaide, South Australia, Australia 5 days ago Adelaide, South Australia, Australia 1 week ago Adelaide, South Australia, Australia 6 days ago Adelaide, South Australia, Australia 3 days ago Technical Project Manager - Enterprise Team Adelaide, South Australia, Australia 1 month ago Adelaide, South Australia, Australia 1 month ago Adelaide, South Australia, Australia 4 days ago Enterprise Technical Project Manager - Client Intergrations Adelaide, South Australia, Australia 1 month ago Senior Software Engineer - Product & Features (Java) - Open to remote across ANZ Adelaide, South Australia, Australia 1 week ago Adelaide, South Australia, Australia 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr