Job Overview:
The Team Leader, Family Services is a pivotal role that requires strong leadership and management skills to lead and manage a team of practitioners providing family services to children and families in the community.
This position involves working collaboratively with other Team Leaders across the program to develop and implement service plans, monitor progress, and make adjustments as needed.
Key qualities required for this role include emotional intelligence, empathy, and a commitment to working with vulnerable populations.
Strong analytical and problem-solving skills are also essential, as is the ability to work collaboratively with others.
Responsibilities:
* Lead and Manage: Lead and manage a team of practitioners providing family services to children and families in the community.
* Develop Service Plans: Develop and implement service plans, monitor progress, and make adjustments as needed.
* Collaborate with Team Leaders: Work collaboratively with other Team Leaders across the program.
* Emotional Intelligence: Demonstrate high levels of emotional intelligence, empathy, and a commitment to working with vulnerable populations.
* Analytical Skills: Possess strong analytical and problem-solving skills.
Skills and Qualifications:
* Leadership: Strong leadership and management skills.
* Communication: Excellent communication skills, including the ability to communicate effectively with stakeholders.
* Problem-Solving: Strong analytical and problem-solving skills.
* Teamwork: Ability to work collaboratively with others.
About Client Services:
Client Services comprise client programs and services across the organization with a range of diverse practitioner positions across multiple programs.
Programs are funded from Federal, State, and philanthropic sources.
Client programs and services are grouped as follows:
* Client Services Operations: all client-facing service delivery across children, youth, families, individuals, and communities with target programs in relationship services, counselling, homelessness, family law, parenting/family support, AOD work with CALD populations, children's mental health, refugee and settlement support, communities for children (Shepparton) carer support, kinship care, emergency relief, prison chaplaincy, youth justice, and victims' assistance.
* Service Development and growth including the Schools Program and contract management.
Benefits:
As a key member of the team, you will be able to contribute to the development of policies and procedures, and participate in quality improvement initiatives.
Additionally, you will have the opportunity to work collaboratively with other professionals to achieve our organizational goals.
Working with Us:
We value respectfulness, integrity, inclusivity, collaboration, and compassion. We strive to create an inclusive environment where everyone feels welcome and valued.
Our goal is to provide exceptional service to our clients and stakeholders, while maintaining a positive and productive work environment.