Job Title: Cinema Assistant Manager
Job Description
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* Assist in managing a cinema to ensure customer satisfaction and profit maximisation.
* Grow Revenue Ahead of Market, Maximise Asset Performance, Business Transformation, and Provide overall leadership.
* Recognise and motivate members of the team, coach and train them for operational excellence.
* Be a role model for appropriate behaviour in the cinema.
* Carry out the duties and responsibilities of a General Manager during their absence.
Key Responsibilities:
* Operational Responsibility for Cinema - Assist in monitoring and enhancing customer service activities at the location.
* Full knowledge of company policies and procedures.
* Assist the General Manager in controlling day-to-day operations in accordance with current policies, procedures, and legal compliance.
* Assist in movie session scheduling with the General Manager and film programmer.
* Adhere to state/territory and national content classification guidelines and restrictions.
* Establish strong interdepartmental team relationships and highlight areas of opportunity for continued improvement in communication and planning.
* Establish effective supplier and third-party relationships.
* Assist the General Manager in ensuring location presentation and cleanliness is to company standards.
* Facilitating the coordination of repairs and maintenance, ensuring adherence to approved processes.
* Assist the General Manager in the maintenance of the company asset register for the Location.
* Proactively forecast and create staff rosters by shift, optimising workforce efficiency.
* Skilfully manage payroll costs without compromising on customer service standards.
* Maintain strict adherence to payroll procedures, diligently check, store, and action reports within specified deadlines.
* Knowledge of Workplace Health and Safety (WHS) policies and procedures.
* Maintain current Senior First Aid certificate.
* Assist in ensuring that all procedures are followed as per company policy and complete audit checklist accordingly.
* Retain an awareness of the Industrial Award.
* Receives and promptly escalates building security calls, ensuring swift and appropriate response to maintain safety and integrity.
* Ensures compliance with Local Council inspections and audits conducted by OLGR or similar governing body.
Overall Leadership and Team Management
* Provide support and assistance to the Duty Manager and team members.
* Collaborate with the General Manager to facilitate the recruitment, induction, and training of team members.
* Assist the General Manager in the Performance Management of Cinema Employees - coach, counsel, appraise.
* Assist the General Manager in motivating all team members to exceed service level standards.
* Ensure a safe working experience by facilitating safe work behaviours of the team.
* Ensure all team members have knowledge of safe use of equipment, chemical handling, PPE, and emergency procedures.
* Knowledge of Equal Employment Opportunity, Discrimination, Harassment, and Affirmative Action Program procedures.
* Assist the General Manager in conducting team briefs and staff meetings as required.
* Provide leadership to team members.
* Give clear direction and instructions to staff on shift to maintain the smooth running of the location.
* Assist in the training and coordination of all staff, ensuring compliance with current training requirements.
* Maintain training activities documentation.
* Attendance at all company required training sessions.
Revenue and Financial Responsibility for Cinema
* Support the General Manager to meet revenue budgets for the location.
* Analyse Operating Statements and daily performance reports, proactively identifying areas for improvement.
* Review Profit and Loss Statement monthly in conjunction with General Manager.
* Support the General Manager to control profitability of the location through management of all KPIs.
* Assist the General Manager in maximising revenue and yield per patron in each department.
* Support accurate, efficient cash handling and audit procedures.
* Collaborate with the General Manager to conduct thorough reviews of stocktake and inventory.
* Authorise and process recommended inventory orders on a weekly basis.
* Assist the General Manager to regularly review business and sales opportunities to seek new revenue streams and income.
* Assist the General Manager to conduct regular reviews of market share, actively seeking opportunities to grow revenue ahead of the market.
* Suggestive Selling, Upselling, and maximising sales revenue within all departments.
* Support the General Manager in identifying and targeting suitable groups and businesses for group and corporate bookings.
* Review and approve supplier invoices using current business processes.
Customer Service
* Assist the General Manager to ensure employees are focused on exceeding customer expectations for cinema experience.
* Assist the General Manager in ensuring the cleanliness of all facilities.
* Assist the General Manager in responding to all levels of customer feedback.
* Assist the General Manager to ensure internal and external customers and their needs are a primary focus.
* Review customer feedback and identify patterns, trends, and initiate actions to improve customer satisfaction and retention.
Sales and Promotional Opportunities
* Support the General Manager to drive revenue streams and look for opportunities to maximise assets and sales revenue.
* Collaborate with the General Manager to strategically expand group bookings, boost gift card and voucher sales.
* Implement targeted initiatives to enhance visibility and engagement in the local area.
* Collaborate with the General Manager to cultivate meaningful relationships within the local community, engaging with community leaders and business figures.
* Implement and execute state/national promotions as per cinema briefs.
* Promote cinema loyalty programs to grow membership and frequency.
* Ensure planograms are implemented.
KPI's
* KPI- Operational Responsibilities NPS results.
* eNPS results.
* WHS Audit inspections and quarterly WHS audits meet company benchmarks.
* Payroll and rostering forecasting reports accurate and on time.
* Internal audit results meet company benchmarks.
* Adherence to local council food inspections, OLGR, and any relevant state/territory or national regulatory conditions.
* KPI- Leadership and Team Management Team meetings held as required and minutes recorded.
* Employee files are up to date and as per company policy.
* Employees are paid in accordance with the relevant industrial instrument.
* Internal survey results meet company benchmarks.
* Internal audit results meet company benchmarks.
* KPI - Revenue and Financial Responsibility Location budget is achieved.
* Internal financial audit results meet company benchmarks.
* Variance and merchandising reports are within the company benchmark.
* Accounts coded and processed accurately and on time.
* VGS accounts consolidated.
* KPI - Customer Focus NPS results meet the company benchmark.
* Customer feedback addressed and resolved in accordance with the customer service framework.
* WHS incidents reported and managed according to company guidelines.
* KPI - Sales and Promotional Opportunities Cinema budgeted KPIs achieved.
* Cinema target for Group Bookings and Voucher Sales achieved.
* Weekly Foyer Information followed, including all associated cinema briefs, and planograms.
Skills and Experience
* 1-3 years' supervisory experience in a retail, food service, or hospitality/leisure environment involving shift work.
* Previous experience with sales figures preferred.
* Experience in achieving sales targets.
* Above average level computer literacy.
* Senior First Aid Certification.
* Food Supervisors Certification.
* RSA (Relevant to state/territory requirements) RMLV (Relevant to state/territory requirements).
* Approved Manager Licence (Relevant to state/territory requirements).