Clerk Grade:9/10
Salary Range: $129,464 - $142,665 plus superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Parramatta, Orange and Goulburn- Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Wednesday, 1st April 2026 [10:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
* Lead initiatives to improve payroll data accuracy, processes, and system performance
* Oversee payroll testing, validation, and issue resolution to ensure reliable service delivery
* Drive continuous improvement across payroll operations
* Build strong relationships with stakeholders and agency clients
* Mentor and develop a high-performing team while maintaining operational excellence
About You
The successful candidate must demonstrate strong capabilities in:
* Lead initiatives to improve payroll data accuracy, processes, and system performance
* Oversee payroll testing, validation, and issue resolution to ensure reliable service delivery
* Drive continuous improvement across payroll operations
* Build strong relationships with stakeholders and agency clients
* Mentor and develop a high-performing team while maintaining operational excellence
Essential requirements
To be considered for roles in the NSW public sector, applicants must:
* Be NSW residents or willing to relocate.
* Hold appropriate working rights for the type of employment offered:
o Ongoing (permanent) roles require Australian citizenship or permanent residency.
o Temporary roles require valid work rights for the full duration of the role.
More information is available in the PSC Essential Requirements Factsheet.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements
Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 1st April 2026 [10:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
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