About Us
We are Suncorp Bank, a proud part of the ANZ Group. We offer exceptional growth opportunities and a culture of purpose and belonging.
About the Role
As a S&S Banking Consultant, you will provide outstanding levels of sales and service to customers via face-to-face interaction and inbound & outbound calls. You will deliver customer-obsessed service that drives customer satisfaction and first-call resolution.
Key Responsibilities:
* Deliver timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
* Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
* Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
* Contribute to a team culture that is balanced across people, customer, risk, and performance.
What We're Looking For
To grow and be successful in this role, you will ideally bring:
* Experience in delivering high-quality customer experience.
* Comfortable with digital customer service platforms to assist customers in real-time.
* Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
Why Join Us?
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities, and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.