SMAART Recruitment is proud to partner with a highly successful Australian-based manufacturing and product development company. This company develops beautiful, high-performance interior acoustics and industrial products with a simple goal: Create inspiring products for spaces where people come together to work, learn and live. Making waves on the global stage, the Australian-based team works hard to design and manufacture innovative products for award-winning interiors, both locally and overseas. This is a unique opportunity to join a team that thrives on creativity, collaboration, and craftsmanship- where good design meets function and form. THE ROLE: Reporting to the National Customer Service Manager, you’ll join a collaborative team of 6 and play a pivotal role as the link between sales, production, and design. The role combines traditional customer service with a technical edge: you’ll help manage customer enquiries and orders while also interpreting architectural and structural drawings to assist with material estimation and utilisation. You’ll be hands-on across: - Managing order lifecycles and timelines - Coordinating with internal teams on job progress - Supporting estimation processes using plans/drawings - Answering enquiries and delivering standout service This is ideal for someone who enjoys solving problems, liaising across departments, and delivering practical outcomes for customers. ABOUT YOU: We’re after someone who enjoys a technical, service-driven role - ideally with: 2–3 years’ customer service or sales support experience Exposure to estimation or interpreting drawings (in construction, manufacturing, or related fields) A strong eye for detail and solid communication skills Someone who’s team-oriented, proactive, and curious to learn 2D CAD software experience is a bonus, but not essential. THE PERKS: $80K–$85K 12% super Be part of a thriving, growing Aussie company (20% YoY growth) Mon–Fri, 8AM - 4PM with flexibility Strong support for training and career development Work from Richmond until August / September then relocate to a brand new purpose-built office in Essendon Fields If you're passionate about providing excellent service and love the idea of combining it with light technical estimating and project coordination, we’d love to hear from you! Apply now or email Jess at jess@smaart.com.au with any questions. Interviews happening immediately – don’t miss out!