* APS 4 - $80,371 - $87,496 per annum plus superannuation
* Finance & Investment Division
* Canberra- ACT
* Support the Accounts Receivable and Debt Management team by assisting with debt management, invoicing, receipting and reconciliations.
* Process high volume data entry, maintain client accounts, investigate discrepancies, and support end of month activities.
* Deliver strong customer service, meet KPIs, liaise with stakeholders, and ensure compliance with financial policies and procedures.
Why YOU are important to us and what impact will you have on the Finance & Investment Division and the departments’ goal.
Our division ensures the department remains financially sustainable, compliant, and well-equipped to meet its goals. We provide expert financial advice, tools, and support to help teams manage budgets, make informed decisions, and use public resources responsibly. By partnering across the department, we help align financial processes with strategic priorities. We also support ministers and stakeholders with clear, accurate financial insights that drive effective policy and program delivery.
We support the department’s financial transactions and systems, ensuring accuracy, compliance, and efficiency. Our team manages accounts payable and receivable, travel, procurement, grants, payroll, and financial systems. We provide advice and training to help staff navigate financial processes confidently. By maintaining robust financial operations, we enable teams to meet their responsibilities and deliver outcomes that reflect responsible use of public resources.
* Managing the departments debt and receivables.
* Client invoicing, including billing uploads from external billing systems.
* Revenue reconciliation and reporting.
* Processing payments and refunds.
* Stakeholder engagement with programs related to invoicing, debt and client accounts.
* Managing client accounts and enquiries on the ARDM Helpdesk.
* Contributing to improvements in business processes and enhancements in a changing environment.
This is where you play an important role.
As the ARDM Finance Officer, you will:
* Assist the team supervisor in range of debt management, invoicing receipting, and reconciliation responsibilities.
* Undertake high level and volume data entry processing duties.
* Achieving Key Performance Inidcators – phone calls and debt notices.
* Liaise with internal and external stakeholders to ensure positive client outcomes.
* Provide high level of customer support to the ARDM helpdesk.
* Process and reconcile invoice uploads in the finance system.
* Maintain client accounts and undertake client account reconciliations in the finance system.
* Conduct research and investigation into customer accounts relating to invoices and payments.
* Assist in end of month requirements, including allocations, receipting, journaling, and invoicing.
* Assist in reviewing and posting of accounts receivable transactions ensuring compliance with relevant policies and guidelines.
* Assist in updating working procedures as changes occur.
* Maintain productive working relationships with internal and external stakeholders.
Please note that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.
Our ideal candidate will have:
Knowledge and experience
* Sound knowledge and experience in a range of billing/revenue, invoicing, and reconciliation processes.
* Demonstrated experience in debt recovery.
* Experience in a client engagement and a customer service environment.
Experience in using a financial management information system.
VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.