APS5 Client Service & Administration Officer - Must be NV1 - Federal Government Department
Acm Healthcare is working on behalf of a Federal Government Department to source an experienced Client Service and Administration Officer at an APS5 level. This is initially a 12 month contract working out of the Canberra office. This role involves a strong client-facing component and supports the delivery of efficient, accurate, and compliant administrative processes.
* Government Department role, long term contracts
* Must be NV1 security Clearance level
* $61.18 - $63.76 per hour
Duties
* Work collaboratively within a team to manage shared email inboxes and respond to email and telephone enquiries, providing accurate policy and procedural advice.
* Receive, review, and process application forms, ensuring accuracy and completeness.
* Update and maintain relevant internal systems and records.
* Liaise with internal and external stakeholders to commence, monitor, progress, and finalise administrative processes.
* Manage and support processes involving external service providers and other government agencies.
* Process sensitive external checks in accordance with relevant policies and procedures.
* Prepare written documentation for delegate approval, contribute to the development and maintenance of Standard Operating Procedures.
Mandatory Requirements
* Certificate III or IV in Government (or similar) — desirable but not essential.
* Knowledge of the Australian Government Protective Security Policy Framework.
* Experience processing applications and managing high volumes of enquiries.
* As this role is within a Federal Government department it is required to be an Australian Citizen at time of commencement.
* This is a security designated position, and you will be required to hold a current Australian Government Negative Vetting Level 1 Security Clearance prior to commencement.
This role closes for submissions on Monday 23rd February, to apply please supply a cover letter.
Contact
Catherine to discuss this role further or inquire about our other positions
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