Reporting directly to the Directors, the Operations Manager will oversee the entire operational function of the business — from initial sales through to handover and maintenance.
This is a broad, hands‐on leadership role responsible for ensuring every stage of the building process runs efficiently, compliantly, and profitably.
A core focus of the role is managing and forecasting the pre‐site workflow — ensuring jobs progress through drafting, estimating, contracts, and approvals in line with business targets and construction capacity.
Key Responsibilities
* Oversee all new home sales and the preparation of building contracts.
* Manage all pre-site administration tasks, including:
o Title documentation and property service information
o Soil testing and land surveys
o Developer approval applications
o Water and service connection applications
o Building Permit submissions and approvals
* Supervise the drafting and estimating departments to ensure accuracy, efficiency, and timely completion of documentation.
* Forecast and manage the pre-site pipeline — tracking job progress and readiness to commence construction in line with monthly targets.
* Identify and resolve bottlenecks in pre-site processes to ensure a consistent and predictable workflow from sales through to site start.
Construction Operations
* Oversee day‐to‐day construction operations across multiple residential projects.
* Lead and support Site Supervisors and project teams to achieve project milestones.
* Monitor schedules, budgets, and quality control across all sites.
* Provide fortnightly construction updates to stakeholders.
* Prepare and issue progress (construction stage) claims.
* Collate all trade compliance certificates and submit documentation for Occupancy Permit applications prior to handover.
* Organise and schedule all Practical Completion Inspections (PCI) with Site Supervisors and client representatives.
* Oversee the handover and maintenance processes to ensure a smooth client experience.
* Develop, coach, and mentor operational and construction teams.
* Ensure all operations comply with OH&S, quality, and regulatory standards.
* Streamline systems and processes for greater efficiency and scalability.
* Collaborate with management to support business growth and operational strategy.
Key Selection Criteria
* Minimum 2 years' experience working with a residential builder (wholesale, volume, or custom).
* Proven experience in Operations and pre‐site administration, including permits, developer approvals, and service connections.
* Experience with forecasting pre‐site commencements and managing workflow targets.
* Strong organisational and time‐management skills with exceptional attention to detail.
* A hard‐working, proactive attitude with a commitment to meeting deadlines.
* Excellent communication and stakeholder management skills.
* Demonstrated ability to lead and coordinate multiple departments or teams.
* Proficient in construction management systems and general computer literacy (MS Office, Excel, ClickHome or similar).
* Sound knowledge of Victorian building codes, regulations, and permit processes.
* Professional presentation and a high standard of integrity.
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