Paths for career progression with a trusted national brandAbout UsHarvey Norman Technology for Business is a trusted provider of tailored technology solutions for businesses.
We pride ourselves on delivering innovative services and building strong relationships with our customers and industry partners.Key Responsibilities:Assist in deploying the TSSP tech stack, including RMM tools, Intune, security systems, email filtering, and web filtering solutionsConfigure devices, user accounts, and applications in line with client requirementsEnsure all systems are set up to meet security best practices and compliance standardsSystems Administration & SecurityAssist with the project deployments, configuration, and management of tech stack like RMM (Remote Monitoring and Management) and SIEM (Security Information and Event Management) toolsConfigure M365 environment with CA, Device configuration and standard policies/settingsMonitor and maintain IT security systems, ensuring adherence to best practices and policiesPerform routine maintenance and updates on systems and softwareCRM & Security System SupportManage tickets, activities, and tasks in CRM platform ConnectwiseAssist with L1 technical requests when requiredDocumentation & ReportingCreate and maintain detailed documentation for technical procedures, configurations, and client environmentsProvide regular reports on support activities, incidents, and resolution timesPreferred Skills & ExperienceMicrosoft 365 Expertise: Hands-on experience with Microsoft 365 tools, including Entra, Intune, and DefenderIT Security: Knowledge of cybersecurity principles, practices, and toolsRMM, MDR & SIEM Tools: Familiarity with managing RMM, MDR, and SIEM platformsCRM Experience: Experience using CRM systemsTechnical Documentation: Ability to create clear, concise, and accurate documentationProblem-Solving Skills: Strong analytical and troubleshooting abilitiesCommunication: Excellent verbal and written communication skillsCustomer Service: Friendly and professional with a client-first attitudeWhy Join Us?Work alongside a supportive and visionary teamOpportunity to shape the marketing and partnership strategy for a growing businessFlexible working arrangements to promote work-life balanceBe part of a forward-thinking team that values innovation and collaborationAdvertised: 07 Apr 2025 E. Australia Standard TimeIf you're keen to express your interest in working for a Harvey Norman Franchise, let us know.
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