Seeking a Customer Insights Specialist to drive data-driven decision making and deliver actionable insights that inform customer engagement, retention, and loyalty strategies. In this key role, you will be responsible for extracting valuable insights from large datasets using advanced SQL techniques and collaborating with cross-functional teams to create data-driven solutions.
Key Responsibilities:
* Analyse customer data to identify trends, patterns, and opportunities for growth.
* Develop and maintain complex SQL queries to extract insights from large datasets and support ongoing reporting needs.
* Create interactive dashboards and reports using Tableau and Google Data Studio to visualise key metrics and campaign performance.
* Assist in customer behaviour analysis, identifying key drivers of customer engagement, retention, and churn.
* Support predictive analytics, machine learning, and statistical techniques to deliver actionable insights that inform marketing optimisation and customer personalisation.
Required Skills and Qualifications:
* Experience in data analysis, customer analytics, or a related field in a retail environment.
* Proficiency in SQL for querying data and ability to write complex queries to extract insights.
* Experience with data visualisation tools like Tableau or Google Data Studio to create interactive dashboards and reports.
* Knowledge of Python, R, and cloud-based platforms like AWS or Google Cloud.
* Ability to organise and structure data from multiple sources for analysis.
* Understanding of data privacy regulations and ensuring compliance in data collection and reporting.
* Strong interpersonal skills and ability to work effectively with cross-functional teams.
Benefits:
* Generous employee discounts across our House of Brands.
* Seasonal clothing allowance.
* An additional day of leave for your birthday.
* An Industry-leading Parental Leave Program.
* Flexible working arrangements to support work/life balance.
* Annual learning calendar to support ongoing development.
About Us
We are a leading Lifestyle Brand Houses comprising iconic brands including Country Road, POLITIX, Trenery, Witchery, and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible, and Dedicated to Quality.