We are a dedicated, innovative not-for-profit community organisation with over three decades of experience supporting customers and communities to connect and thrive. Having recently embarked on our ambitious new strategy, LN Next, now is the perfect time to join our team as we continue working to provide our customers with our unique and tailored services and programs.
We are currently seeking a dedicated and motivated Manager for a full-time role leading our busy Plan Management Team.
Why Work With Us?
Here at Leisure Networks, we take enormous pride in delivering a supportive, fun and high-energy workplace that allows our staff to be themselves, develop their skills and achieve their goals! In our recent engagement surveys:
* 87% of our staff agreed that Leisure Networks allows staff to make a positive difference
* 90% of our staff felt that they were part of a team
* 86% of our staff were proud to work for Leisure Networks
* 82% of our customers were happy with our services and supports
In addition to our fabulous culture, we also offer a range of employee benefits, including salary packaging, a detailed induction and orientation program to set you up for success, ongoing training and support from a dedicated and hands-on management team and access to personal, health, financial and wellbeing resources through our Employee Assistance Program.
Your New Role!
Our Plan Management (FPM) team support NDIS customer to utilise their available plan funding through the processing of invoices and management of associated documentation. The Manager will oversee the delivery of high-quality PM services, ensuring operational efficiency, scalability and customer satisfaction, whilst also working tirelessly to develop, drive and execute the ‘LN Next’ Strategic Plan.
Crucial to this role will be the ability to identify, secure and manage community and commercial relationships, alongside a deep understanding of customer needs and the ability to design, develop and operationalise an industry-leading service model.
You will contribute to customer and market research and lead demand and supply analysis, to aid in driving an uplift in profitability, quality and customer outcomes in both existing and new services. The Manager will also undertake a leading role in the implementation of new projects, facilitation of sector knowledge and application of positive cultural and organisational change initiatives across the organisation.
To be successful in this role, you will bring:
* Prior experience in a relevant management role, supporting and guiding a service-delivery team in a dynamic, rapidly changing environment
* An in-depth understanding of the social model of disability, the provider service system, financial transactions, financial management principles and best-practice customer service standards, alongside the ability to design service models and system solutions to respond to customer and stakeholder needs
* Project management skills and experience, including the demonstrated ability to deliver strategic project initiatives, design project plans, identify resource requirements and key deliverables, track implementation and report on outcomes
* Extensive experience in the finance and disability industries and strong working knowledge of industry reforms related to the NDIS and other social insurers (e.g. TAC)
* A highly autonomous and proactive approach, outstanding positive leadership and change-management skills, strong emotional intelligence and exceptional communication skills
* Relevant tertiary qualifications and professional membership/s in the fields of Finance, Accounts Administration, Bookkeeping or Banking & Finance would be highly advantageous
* A current NDIS Worker Screening Check (or willingness to obtain)
* A current Working With Children Check Employee card (or willingness to obtain)
* Evidence of at least one dose of COVID-19 vaccination
To Apply:
For a confidential discussion about this opportunity, please contact David Meade (Chief Executive Officer) or Wende Marsh (Head of People & Culture) or on 03 5222 3***.
Applications will be assessed as they are received, so go ahead and hit apply now - we can't wait to hear from you!
We welcome applications from candidates of every background and are committed to creating an inclusive environment here at Leisure Networks. Aboriginal and Torres Strait Islander peoples, individuals with diverse cultural backgrounds and those with disabilities are encouraged to apply. If you require reasonable adjustments to the recruitment process please don't hesitate to let us know by emailing ******@leisurenetworks.org.
Here at Leisure Networks, we are committed to the safety, happiness and empowerment of all children. We demonstrate zero tolerance of child abuse and utilise robust human resources, recruitment and screening practices for all employees and volunteers.