Community Engagement Manager
The role of Community Engagement Manager is a vital part of achieving our strategy for financial inclusion and well-being for Indigenous Customers.
This position involves maintaining community engagement and delivering relevant banking services for remote Indigenous customers. The Community Engagement Manager will plan and deliver community visits, welcoming and supporting all customers that engage with Westpac Remote Services, creating warm and positive first impressions.
Key Responsibilities:
* Planning and delivering community visits, including pre and post activities
* Welcoming and supporting all customers that engage with Westpac Remote Services
* Building relationships with Service Providers to offer support to communities
* Providing customers with Transactional and Savings advice and services
* Developing capability and educating customers in the moment to self-service
About the Role:
This is an exciting opportunity to work closely with us through the next phase of transformation. As a Community Engagement Manager, you will play a crucial part in driving the future of a business that has been around for over 200 years.
What We Offer:
We provide generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. We also continue to pay your super contributions while you take all the time you need to get your new family settled.
Requirements:
* Cultural awareness with the ability to work in rural and remote communities
* Demonstrated skills in being able to adjust to business and customer needs
* Strong background of face-to-face customer service
* Ability to multitask in busy environments
* Liaise with internal and external stakeholders to achieve business objectives
About Us:
We aim to create one big, supportive team to help us achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills.