Overview
QT Gold Coast is part of EVT, and being a part of EVT means believing in changing the game. If you're seeking to be part of wow-factor moments you can help shape, then you’ve come to the right place.
About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About QT: QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, Current Zealand and Singapore. Pioneers behind the philosophy of “expect the unexpected”, every property delivers an experience that combines local influence with QT’s signature quirk. Our people are diverse and individuality is encouraged.
Role
We are seeking a highly organised and detail-oriented Reservations Coordinator to join our team. In this role, you will be the key point of contact for group accommodation bookings, ensuring a seamless experience from the initial enquiry through to final account processing. You’ll work closely with our sales and operations teams to deliver exceptional service, maximise revenue opportunities, and support the smooth running of hotel operations.
Key Responsibilities
- Efficiently manage all incoming reservations calls, emails, and enquiries from guests, travel agents, and corporate clients regarding group accommodation.
- Coordinate group bookings from contract stage through to final account settlement.
- Process reservations, cancellations, and amendments promptly and accurately.
- Communicate group requirements, special requests, and VIP arrangements with hotel departments.
- Support Group Sales initiatives and assist the Operations Team during peak check-in periods.
- Handle guest complaints with professionalism, escalating to management where required.
- Maintain up-to-date knowledge of hotel rooms, rates, and packages to upsell effectively.
Skills & Experience
- Proficiency in Opera Cloud and Ivvy systems.
- Excellent written and verbal communication skills.
- Strong problem-solving ability and confidence to make decisions under pressure.
- Experience coordinating group bookings and working across multiple hotel departments.
- High level of accuracy and efficiency in processing reservations and managing client requirements.
- Customer-focused with the ability to build positive relationships with guests, partners, and colleagues.
- Employee discounts from day one on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- Movie tickets and venue discounts including Moonlight, Gold Class, Candy Bar and more.
- Seasonal savings at Thredbo.
- Rapid career growth opportunities through the EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Additional Information
Join QT Gold Coast and become an EVT experience creator, opportunity taker, the ultimate Daymaker. When you click apply you will be directed through to our Job Ad listed on Dayforce, which tracks all applicants when applying for roles with the EVT group. You will be asked to enter your information and answer screening questions when applying.
#J-18808-Ljbffr