About the Role In this role, you will be responsible for responding to customer enquiries at first contact and processing a wide range of transactions using established processes and systems. You will work independently to meet individual performance targets while also contributing to overall team performance and continuous service improvement. This position suits someone who thrives in a fast-paced, customer-focused environment and can adapt quickly to changing demands and systems. Key Responsibilities Respond to multi-channel customer enquiries and resolve issues at first contact where possible Process a high volume of varied transactions accurately and efficiently Deliver consistent, high-quality customer service across fluctuating workloads Use multiple computer-based systems to manage enquiries, update records, and track outcomes Escalate complex matters appropriately while keeping customers informed Work collaboratively within the team to achieve service and performance targets About You To be successful in this role, you will bring: Experience in a customer-centric service environment such as a contact centre, shared services, corporate services, or managed service setting Strong customer service skills with the ability to build rapport and take ownership of the customer experience Proven ability to process high volumes of work while maintaining accuracy and service quality Confidence using multiple systems and the ability to quickly learn new technologies and processes The ability to work independently as well as collaboratively within a team Key Information Work arrangement: Onsite Stakeholders: Internal and external customers Extension opportunity: Yes How to Apply If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Call us on 02 8999 8890 to discuss the role further. Apply Now with an updated copy of your Resume and we will contact you shortly!