Job Title: Customer Service Representative
As a Retail Sales Consultant, you play a vital role in delivering exceptional customer experiences. You achieve this by providing an outstanding in-store journey and empowering customers with tailored solutions to transform their telecommunications experience.
Key Responsibilities:
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at the store is memorable.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Requirements:
* Great Communication Skills: Connect with people and make their day better.
* Solution-Oriented Approach: Think on your feet and tailor solutions for each customer.
* Sales Drive: Motivated to achieve (and exceed) sales targets and KPIs.
* Passion for Learning: Eager to grow and develop skills in a dynamic environment.
* Resilience and Positivity: Can-do attitude, even when things get busy.
* Customer-Facing Experience: Previous experience is a plus but not required—bring enthusiasm and we'll teach you the rest.
Benefits:
* Hourly Rate: $30.33 per hour
* Junior rates apply for those under 20 years of age
* Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays
* Plus 12% Superannuation
* Plus 10% Variable Remuneration
* The first two months guaranteed while you learn on board
* Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners
* Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to four weeks of additional leave
* Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step
* Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way
* Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success
* Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected