Job Overview
We are seeking a seasoned Operations Specialist to join our team. This is an exciting opportunity for an experienced professional to utilize their technical expertise and business acumen to drive improvements across frontline operations.
About the Role
This role involves providing strategic support to staff, clients, and stakeholders by offering complex technical advice, researching policies, resolving complex enquiries, and contributing to the development of learning solutions.
Key Responsibilities
* Provide expert technical guidance to clients and colleagues on complex matters.
* Conduct thorough research to inform policy interpretations.
* Resolve intricate client issues with precision and accuracy.
* Develop and deliver tailored learning solutions to meet diverse business needs.
* Analyse data and processes to identify areas for improvement.
* Contribute to project work, prepare legal notices, and undertake debt recovery actions in line with regulatory obligations.
Requirements and Qualifications
To be successful in this role, you will need:
* A strong background in frontline operations and technical expertise.
* Excellent analytical and problem-solving skills.
* Ability to communicate complex ideas clearly and effectively.
* Strong collaboration and stakeholder engagement skills.
Why Join Us?
This role offers a unique opportunity to work in a dynamic environment, driving business improvements and enhancing staff capabilities.
Additional Information
Please note that all applications will be thoroughly reviewed and considered based on merit.