About Us
We are an innovative iGaming company offering a comprehensive suite of crypto-focused products, including sportsbook and casino experiences. By combining cutting-edge technology with a deep understanding of the crypto space, we aim to revolutionise the betting and gaming experience for a global audience.
Our mission is to create the most effortless and accessible betting and gaming entertainment experience, delivering innovation and personalisation at every touchpoint.
Our vision is to become a leading player in the betting industry by combining seamless user experiences with groundbreaking personalisation and community-driven engagement.
Whether it's through competitive sportsbook offerings or immersive casino gameplay, we are dedicated to creating a unique and engaging platform. Join us in shaping the future of crypto iGaming.
Purpose of the Role
We are seeking a highly organised and proactive Operations Support Specialist to support the Chief Operating Officer (COO) in streamlining operations across various departments. This role involves a blend of administrative support, executive assistant responsibilities, operational coordination, and process documentation.
The ideal candidate will have a keen eye for detail, strong organisational skills, and the ability to collaborate effectively across teams. Additionally, the role requires a high level of professionalism and discretion while supporting executive-level tasks and managing sensitive information.
As this is a fully remote role, the successful candidate will also need to demonstrate exceptional self-discipline, strong communication skills, and the ability to build trust and collaboration across distributed teams.
Role And Responsibilities
Operational Support:
* Assist the COO with daily operational tasks, including scheduling meetings, preparing reports, and managing communications.
* Support the implementation of new operational systems and processes, ensuring smooth integration across departments.
* Coordinate logistics for team meetings, events, and travel arrangements.
Process Documentation:
* Collaborate with the Director of Operations and department heads to document all existing processes.
* Assist in creating and maintaining an organised repository of standard operating procedures (SOPs) and process maps.
* Identify gaps or inefficiencies in current processes and suggest improvements where applicable.
* Ensure that documentation is kept up-to-date and accessible to relevant team members.
Executive Assistant Responsibilities:
* Manage the COO's calendar, including scheduling and prioritising meetings.
* Act as the first point of contact for internal and external communications directed to the COO.
* Prepare and edit presentations, reports, and confidential correspondence on behalf of the COO.
* Handle travel arrangements, expense reporting, and itinerary management for the COO.
* Provide ad-hoc support for special projects and initiatives led by the COO.
Administrative Assistance:
* Provide administrative support to the COO, including drafting correspondence and organising files.
* Handle internal communications, ensuring clear and timely dissemination of information between departments.
* Prepare and edit presentations, reports, and other documents as needed.
* Manage ad-hoc projects and tasks as assigned by the COO.
Work Experience And Skills
Essential Experience:
* Proven experience (2+ years) in an administrative, operations, or support role.
* Previous experience supporting C-level executives in an administrative or EA capacity.
* Strong organisational and time management skills.
* Excellent written and verbal communication skills.
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
* Ability to work independently and as part of a team in a fast-paced environment.
* High level of attention to detail and problem-solving skills.
Desirable Experience/Skills:
* Experience in using Jira/Confluence would be a plus.
* Any IT-related certifications such as Scrum Master, Project Management, or Cloud certifications would be looked upon favourably.
Personal Qualities and Behavioural Traits
Essential Qualities or Behaviours:
* Strong written and verbal communication skills.
* A positive mindset when faced with challenging requirements and situations.
* An ability to build and maintain positive relationships with both internal stakeholders/departments as well as external service providers, agencies, colleagues, vendors, associations, and other external-facing organisations.
* Professional discretion and confidentiality when handling sensitive information.
* Self-disciplined and able to manage time effectively in a remote work environment.
Relationships
Key Internal Relationships:
* Chief Operating Officer (COO)
* Department Heads across the business
Key External Relationships:
* External service providers
* Vendors
* Strategic partners
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