Seeking a skilled Desktop Support Specialist to provide expert technical assistance and support to our clients, ensuring seamless IT operations and infrastructure management.
Salary:
* This role offers an opportunity to work in diverse locations.
We are looking for a proficient Desktop Support Specialist to join our team. The successful candidate will have 4-6 years of experience in desktop support, with a strong background in troubleshooting methodologies, Windows OS configuration and management, and IT helpdesk operations.
Job Description:
* The successful candidate will be responsible for providing technical assistance and support to our clients, ensuring seamless IT operations and infrastructure management.
* The ideal candidate will possess excellent communication skills to effectively convey complex technical information to a non-technical audience.
Required Skills and Qualifications:
* Proficiency in Active Directory for managing and maintaining secure and efficient user access controls and policies.
* Strong desktop support skills to troubleshoot and resolve end-user issues related to hardware and software.
* In-depth knowledge of troubleshooting methodologies for diagnosing complex technical problems effectively.
* Extensive experience with Windows OS to configure, manage, and support desktop environments.
* Excellent technical support abilities to assist users with IT issues and enquiries promptly and efficiently.
* Solid expertise in hardware and software support to handle a wide range of IT equipment and applications.
* Proven experience with IT Helpdesk operations, handling queries, and escalating issues when necessary.
Benefits:
* Ongoing training and professional development opportunities.
* A supportive and dynamic work environment.
Others:
* This is a contract position, offering an opportunity to work in diverse locations.
* The employment type is freelance or contract.
Prior experience in a similar role is highly desirable. If you are a skilled and motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply.