Quality manager – aged care services

Number of Positions Available: 1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most‐loved charities. We provide support, safety, community and opportunity to those in crisis and beyond, with a focus on person‐centred aged care across a network of residential homes and home care services.

About the Role

Quality Manager – Aged Care Services (Full‐time, Hybrid, Based in Sydney)

Reporting to the General Manager of Care Quality Compliance, you will lead the design and delivery of quality assurance and compliance frameworks, ensuring our services surpass legislative requirements and internal standards across 19 residential homes and community programs nationally.

Responsibilities

• Drive national quality excellence by innovating across a diverse aged care network.
• Lead the design and delivery of comprehensive auditing and benchmarking programs aligned with Aged Care and NDIS standards.
• Manage accreditation processes and liaise with external bodies to drive continuous improvement.
• Oversee clinical governance and risk frameworks, including clinical reviews, incident management, and corrective action plans.
• Generate data‐driven quality initiatives, prepare key reports for executive stakeholders, and collaborate across departments to foster a culture of excellence.
• Prepare benchmarking reports and ensure timely delivery to key stakeholders.
• Contribute to the development of target thresholds for clinical indicators and lead the management of continuous improvement initiatives based on variance analysis.

Qualifications

• Seasoned quality leader with extensive experience in clinical governance, auditing, and benchmarking within aged care or disability services.
• Current AHPRA registration and strong background in clinical governance.
• Proven ability to manage compliance, risk, and accreditation processes.
• Expertise in reporting, data analytics, and stakeholder engagement.
• Exceptional communication skills with experience presenting to executive teams.
• Passion for person‐centred, values‐driven care.

Benefits

• Generous salary packaging up to $15,900 tax‐free benefits.
• Meal and entertainment benefits up to $2,650 through salary packaging.
• Flexible work arrangements to support work‐life balance.
• Wellness programs, including a fitness passport and exclusive discounts.
• Novated car leasing and other vehicle incentives.
• Continuous learning and development support.
• Comprehensive employee assistance program and career progression opportunities.

Equal Employment Opportunity

The Salvation Army is an Equal Opportunity Employer committed to an inclusive workforce that embraces diversity of culture, language, capacity, sexual orientation, and gender identity. We encourage applications from Aboriginal and Torres Strait Islander peoples and maintain robust child‐safety and criminal history checks for all roles.

All positions require a mandatory Nationally Coordinated Criminal History Check and, for child‐facing roles, a Working with Children Check.