Lead a high-performing team in a values-driven insurance brand
Heatherton & Adelaide locations with adaptable hybrid working with career development opportunities
Drive customer obsession and operational excellence
Shannons is Australia's leading insurance provider for motoring enthusiasts, offering more than just protection for classic and collectible vehicles. As Contact Centre Manager, you'll lead Shannons' customer-facing teams to deliver service excellence, drive performance, and embed a culture of safety, accountability, and continuous improvement. Be part of a leadership team shaping the future of customer service in insurance.
What You'll Do
Lead and inspire a high-performing contact centre team, driving customer satisfaction and operational excellence
Champion the Ethos Productivity Program to embed best practices and consistent service delivery
Manage change initiatives to ensure smooth transitions and measurable benefits across the centre
Build team capability through coaching, mentoring, and professional development
Oversee operational budgets and ensure compliance with internal and external standards
Collaborate across Shannons and Consumer Insurance to align strategy and share best practice
What You'll Bring
Proven leadership experience in customer service, insurance, or contact centre environments
Strong commercial acumen with the ability to balance financial, customer, and risk outcomes
Advanced coaching and change management skills to lead transformation and capability uplift
Effective communication and influencing skills across diverse stakeholder groups
Experience using customer insights to drive performance and continuous improvement
Ability to manage budgets and contribute to strategic planning
If this prospect sounds like the challenge, you have been looking for, please apply online today. For further information regarding this position, please contact