Administration Officer Job Summary
We are seeking an experienced and skilled Administration Officer to join our team. The successful candidate will provide efficient reception duties, maintain administrative records, and provide excellent client service.
About the Role:
* Provide highly efficient professional reception duties that support the operations of the organisation.
* Maintain administrative, data and client record systems.
* Provide administrative and clerical support to the organisation program and corporate areas.
* Keep informed of the organisations programs and services.
* Maintain appointment and booking systems.
* Prepare routine and less complex correspondence and reports.
* Maintain office equipment and resources.
* Maintain confidential and accurate, real time records and statistics and provide reports as required.
Key Responsibilities:
1. Reception duties including professional telephony services ensuring appropriate and timely responses.
2. Provide excellent client service and at all times project the organisation's image in a courteous, efficient and helpful manner.
3. Maintain accurate and up-to-date records and databases.
4. Contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.
5. Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
Requirements:
* Demonstrated experience in the provision of administrative support, the use of Microsoft Office, client information systems and general office and reception duties preferably within a community service environment.
* Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
* Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
Benefits:
* Competitive salary and benefits package.
* 5 weeks annual leave and 15 days personal leave pro rata.
* Commitment to professional development.
* Employee Assistance Program (EAP).
What We Offer:
* A positive work culture and a diverse and inclusive environment.
* Ongoing training and development opportunities.
* A commitment to supporting the health and wellbeing of Aboriginal and Torres Strait Islander people.