**THE OPPORTUNITY**As part of our diverse team based in **Melbourne,** you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.Reporting to the Eligibility Team Leader you will be responsible for providing proactive support to the claims team relating to the assessment of liability and the determination of claims. The role involves the investigating, strategizing, tracking, follow up and determination of complex claims to achieve the best possible outcome.The purpose of this role is to make decisions on whether to accept, investigate or reject claims and once liability has been determined, forward the appropriate claims to the relevant case manager for on-going management.This is a **full time, permanent** position based in the **Melbourne** office with flexibility to work from home up to 3 days per week.**YOUR RESPONSIBILITIES*** Determine liability on all claims lodged by workers and employers in accordance with the Act, including undertaking the following activities where relevant:* Review and discuss new claims lodged by employers and workers with all appropriate stakeholders and assess liability within the legislative timeframes* Appropriate investigations are to be arranged to assist in the decision making process* Based on the evidence available make objective decisions and in accordance with the Act* Make decisions in accordance with WorkSafe guidelines, including the online claims manual* Liaise and communicate with workers, employers and other stakeholders* Ensure early management of pended claims with the employer and worker to encourage return to work outcomes and where appropriate engage a Mobile Claims Specialist to assist with efforts to return a worker back to safe and sustainable work**ABOUT YOU*** Previous experience handling claims liability decisions and/or a background in worker's compensation would be advantageous* High level of resilience and a willingness to hold complex conversations* High attention to detail and organisational skills* Effective communication and conflict resolution skills* Effectively listen and understand the needs of the customer**WHAT WE OFFER**We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.***EML provides career opportunities and great employee benefits, including:**** A diverse and collaborative team culture like no other* Flexibility to work from home to support work/life balance* A corporate wellbeing program with discounted health insurance and gym membership* Generous discounts from over 350 retailers through our RewardsHub program* Comprehensive learning and development opportunities to help you reach your full potential* Access to support and counselling services with work or personal matters, through our Employee Assistance Program* Companywide events to stay connected and celebrate success* Entitlement to annual company incentive scheme + salary reviews* Up to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.## There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts.Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you.The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.#J-18808-Ljbffr