As a Front Office Duty Manager, you will oversee the daily operations of the hotel's front desk, ensuring seamless guest experiences and efficient team performance. Your key responsibilities include:
* Managing check-in/check-out processes, billing, and reporting.
* Leading and supporting the front office team to deliver exceptional guest service.
* Coordinating with other departments to ensure smooth hotel operations.
* Training and developing the team to foster a positive culture.
* Driving revenue through upselling and loyalty engagement.
To succeed in this role, you will need:
* Prior experience as a Front Office Duty Manager in a hotel setting.
* Strong leadership, communication, and problem-solving skills.
* Proficiency in hotel systems, particularly Opera and Accor systems.
* A flexible roster including weekends and evenings.
* A passion for delivering outstanding guest experiences.
This is an excellent opportunity to develop your hospitality skills and make a real difference in the lives of our guests.