OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity
Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs and, consequently, for understanding customers' businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization's profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
You are great at
* Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design
* Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.
* Provides technical leadership on specific integration activities that are part of an engagement.
* Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
* Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.
* Participates in the selling process in C&I and works with sales/principals on pre- sales activities.
* Responsible for providing a detailed technical design for enterprise solutions.
* Provides technical support and input on the application of technology to a defined business segment.
What it takes
* 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
* Has sufficient depth and breadth of technical knowledge to be individually responsible forthe design and scope of deliverables within a field of expertise
* Possesses advanced level of business, technical, or functional knowledge.
* Has ability to perform/drive resolution of problems on combinations and interactions of products
* Able to communicate and present complex issues with assurance and confidence.Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing.
* Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Ability to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals.
* Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package.
* Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
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