About the Role
The Assistant Manager position is a key part of our store leadership team, directly impacting employee and customer experience every day. Key responsibilities include leading and coaching employees, holding them accountable for results, and ensuring an exceptional customer experience in the store.
Additionally, this role involves administrative and operational tasks, including floor management and scheduling.
Main Responsibilities
Leadership and People Management
* Create a positive and inclusive work environment by fostering open communication and respecting individual differences to ensure a supportive and engaging experience for all employees and customers.
* Support the Store Manager in building a strong and diverse team with various experiences, backgrounds, and skillsets to drive store operations.
* Provide ongoing learning and development opportunities for employees through regular feedback, coaching, mentoring, and career guidance, addressing performance concerns as needed.
* Engage in career discussions to support and reinforce employee understanding of how working here will contribute to their career and personal growth.
* Collaborate with the Store Manager to plan and prepare employee schedules according to labor requirements, availability, and performance metrics.
Collaboration and Teamwork
* BUILD STRONG RELATIONSHIPS WITH EMPLOYEES, FOCUSING ON PERSONAL AND PROFESSIONAL DEVELOPMENT.
* Work collaboratively with employees to deliver a seamless customer experience that values customers' time and supports store operations.
Customer Experience
* Support employees in delivering a great customer experience, including assessing customer needs, providing product education, and handling transactions and omnichannel programs.
* Address customer feedback and resolve emergent issues, including customer escalations and emergency requests, helping to maintain a high level of customer satisfaction.