OUR PURPOSE IS ‘TO PROTECT’
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
Administration/Customer Support Officer
- Permanent full-time role available (7.25 hr days)
- Office based role in Singleton with onsite parking available
About the role:
In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit.
Acting as the first point of contact for customers and clients via phone and email, you will be respectful towards customers and have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries and report requests.
Your main responsibilities will include:
- Schedule medical appointments
- Manage incoming calls via a call queue
- Address any incoming emails
- Maintain accurate information and file management
- Provide general administrative support
- Serve as the first point of contact for customers and clients, as required
About you:
Your education, experience and skills will include:
- HSC or TAFE equivalent
- Cert III in Business Administration (desirable)
- Dedicated team player with a focus on customer service excellence
- Competent in the use of Microsoft Office, particularly Word and Excel
- Friendly and professional outlook combined with a strong work ethic
- Discretion and the ability to keep information confidential
- Ability to organise and prioritise workload
- Strong attention to detail and excellent communication skills
- Previous administration experience in a medical practice or scheduling and appointment allocation (desirable)
- Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference
What we offer:
- Check out our Benefits page to learn more about our Employee Value Proposition!
- Friendly, welcoming and supportive team culture
- Permanent, full time role
- 7.25-hour days, Monday to Friday
- 5 weeks annual leave plus 20% leave loading
- 18 days personal leave & 3 days family and emergency leave
- Paid Parental Leave for permanent employees (super paid on paid parental leave)
- Superannuation co-contribution scheme
- Additional company holidays at Easter and Christmas
- Access to onsite gym and onsite parking
- Professional Development days
- Reward and Recognition program to celebrate your success
- Retailer discounts through Smart Spending App
- Access to Employee Assistance Program and novated leasing
Required Skill Profession
Information And Record Clerks
📌 Customer Support Officer
🏢 Coal Services
📍 Singleton