Medical Receptionist Job Description
We are seeking a highly motivated and experienced medical receptionist to join our team.
* Key Responsibilities:
* Open and close the clinic as per set procedure
* Assist patients and other callers in a professional and courteous manner
* Arrange appointments for patients
* Manage patient records confidentially and efficiently
* Process patient payments accurately via various methods
* Prepare invoices for Medicare, Private Health Funds, TAC, Workcover
* Interact with referring doctors, hospital staff, pharmacists etc professionally
* Attend to patient enquiries
* Fill in the roster when staff is away or unavailable
* Maintain the reception waiting area and consulting rooms tidy
* Ensure accurate storage and retrieval of patient and practice records
* Protect patient personal and financial information
* Coordinate recalls
* Support day-to-day operations of the medical centre
* Deliver exceptional customer service and teamwork skills
* High level of computer literacy and IT knowledge required
Selection Criteria:
* Demonstrated ability to work collaboratively within a team environment
* Experience working with Medical software (e.g. BEST PRACTICE/MEDICAL DIRECTOR)
* Strong organisational and problem-solving abilities
* Ability to multitask in a fast-paced environment
* Excellent verbal and written communication skills
* Commitment to quality patient service delivery
Remuneration package negotiable based on experience.