Client Onboarding Specialist
We are seeking a highly skilled Client Onboarding Specialist to lead our client onboarding process, project management and technical support. The successful candidate will have excellent multitasking skills, high attention to detail and strong interpersonal capabilities.
This is an exciting opportunity for a proactive problem-solver who is looking for a new challenge in the accounting industry. As a Client Onboarding Specialist, you will be responsible for managing projects, delivering training and fostering strong client relationships.
Key responsibilities include:
* Managing multiple client projects simultaneously
* Providing remote installation and personalized training
* Offering ongoing technical support to clients
* Staying ahead of industry trends by continuously developing knowledge in cloud software solutions
Requirements
* Minimum one year of experience working in a public practice accounting firm
* Thorough understanding of cloud applications such as Xero and FYI/Suite Files
* Experience with client support and training via online sessions
* Exceptional multitasking skills, high attention to detail and strong interpersonal capabilities
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we want to hear from you.
What We Offer
* Permanent work-from-home setup anywhere in Australia
* Flexible work schedule (full-time or part-time)
* Career growth opportunities