**Permanent role**:
- **Exciting opportunity to join BT Group's Customer Service Delivery team**
BT is the wealth management arm of Westpac Group; we aim to provide solutions for our customers in the creation and management of wealth. We do this by finding the most intelligent ways to manage, preserve, administer and advise on wealth, through our house of brands. BT provides a full spectrum of wealth products and services across investment, superannuation and retirement income products, investment administration, financial advice, private banking and insurance solutions.
**How will I help?**
Reporting into the Change and Communications Manager, the Change Manager will support BT Group's Customer Service Delivery team - across Asgard and Panorama Platforms. This team forms part of the Platforms Service and Operations business and aims to have one team delivering great customer and business outcomes through best practice program delivery and industry leading operational excellence.
This role will see you drive change management & you will play a key part in the execution of change activities surrounding change impact, planning, communication, and training across the wider group and clients. You will be responsible for developing and implementing change activities that support transitioning and embedding changes to realise and sustain business benefits and outcomes which are aligned with our broader group strategy delivering the best for our customers, clients and the Group.
**What is in it for you?**
Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you'll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
**What do I need?**
To be successful in this role, you will have excellent interpersonal and communication skills, both written and verbal. You will also have experience in stakeholder management and engagement, and the ability to clearly articulate, translate and interpret messages and convey them to a variety of audiences. You will have a collaborative mindset, a can-do attitude and a calm, resilient demeanour.
Other advantageous skills include:
- Demonstrated experience within change management across complex environments/projects.
- You will have a solid foundation in change delivery analysis or project delivery, from identification of scope, assessment through to implementation in a complex organisational structure.
- Ability to influence and negotiate to identify alternate approaches to gain agreement
- Problem solving and root cause identification skills
- Acute business acumen and understanding of organisational issues and challenges
**What's it like to work there?**
We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
**How do I apply?**
Start Here. Just click on the **APPLY **button.
The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.
Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.
📌 Change Manager
🏢 Westpac Group
📍 Perth