Overview
Tradies Helensburgh, New South Wales, Australia. Our Frontline Service Team delivers exceptional customer service across all areas of club operations, including food and beverage service, gaming, events, cashiering and general club duties. The role requires flexibility, professionalism and a commitment to ensuring a protected, enjoyable and welcoming environment for members and guests.
What You'll Be Doing
Food and Beverage Service
Greet and serve members and guests in a professional, friendly manner
Take food and drink orders, process payments and deliver orders promptly
Assist with bar service, including preparing and serving alcoholic and non-alcoholic beverages
Clear and reset tables, ensuring cleanliness and adherence to hygiene standards
Gaming Operations
Assist patrons with gaming machine operations and payouts while adhering to responsible gambling guidelines
Refill and clean gaming machines, ensuring smooth operations
Monitor gaming areas for responsible gambling compliance in alignment with laws and club policies
Provide guidance on the club's self-exclusion program and escalate issues as needed
Take food and drink orders from gaming patrons, process payments and deliver orders promptly
Cash Handling and Transactions
Accurately handle cash, EFTPOS, and other forms of payment
Perform end-of-shift reconciliations and maintain transaction records
Operate POS systems efficiently
Customer Service
Respond to member and guest inquiries promptly and courteously
Handle complaints or disputes professionally, escalating as required
Maintain knowledge of club events, promotions, and services to assist patrons effectively
General Duties
Monitor the cleanliness and safety of all public areas
Assist with club promotions and events
Follow security and compliance protocols, including ID checks and RSA (Responsible Service of Alcohol) and RCG (Responsible Conduct of Gambling) adherence
Requirements
What You\'ll Bring
Agile, resilient and flexible
Strong customer service and communication skills
Ability to work collaboratively in a team environment
Ability to be self-motivated and action oriented
Attention to detail and commitment to maintaining high standards
Adaptability and a proactive approach to problem-solving
Awareness of and adherence to responsible gambling and RSA regulations
Qualifications And Certifications
Current RSA (Responsible Service of Alcohol) certification (essential)
Current RCG (Responsible Conduct of Gambling) certification (essential)
Current ARCG (Advanced Responsible Conduct of Gambling) certification (desirable)
Experience in hospitality, gaming, or a similar environment (desirable)
First Aid Certificate (desirable)
Benefits
What We Offer
A chance to be part of a great team and workplace culture
Comprehensive training and development opportunities
A positive, welcoming team environment
Staff meal discounts
On-the-job learning with chances to grow
Uniform provided
Employee Wellbeing Program supported by our Wellbeing Mentor
Generous family leave conditions
Staff Discounts
EAP with free 24-hour counselling
Volunteering opportunities
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📌 Frontline Service Team (Food, Beverage, Gaming, Events)
🏢 Tradies
📍 Wollongong