Customer Support Account Manager - WA (12345) Perth, Australia
Company Overview
A leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components. The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility.
Role Purpose
As the WA Customer Support Account Manager, you will own and develop a portfolio of 5–6 key site-based accounts. Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning.
Key Responsibilities
Account Management:
Serve as primary liaison for 5–6 major mining sites across WA
Conduct regular site visits to build trust, diagnose needs and identify upsell/service opportunities
Prepare and manage quotations, orders and pricing through the company's ERP/CRM system
Meet and exceed quarterly targets for spare-parts revenue and service contracts
Technical Coordination:
Collaborate with field-service teams to resolve on-site issues and optimise maintenance schedules
Ensure parts availability and logistics to minimise downtime
Represent the business at site events, industry forums and customer workshops
Handle customer inquiries and escalations with professionalism and a solutions-focused approach
Maintain accurate account records and sales forecasts
Review performance metrics regularly to inform strategic account plans
Key Requirements
Experience:
4–5+ years in mining-related account management or spare-parts sales
Proven track record with crushers, drill bits, mill liners or similar equipment
Technical Aptitude:
Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews
Competent user of ERP/CRM systems (experience with Epicor is advantageous)
Interpersonal Skills:
Excellent relationship-building and negotiation skills
Resilient under pressure; adept at managing customer feedback and escalations
Work Style:
Highly autonomous self-starter with strong organisational discipline
Flexible to travel across WA (~1–2× per month) and balance office/WFH arrangements
Name:
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Phone:
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CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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