Company DescriptionHOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining, and entertainment districts, with major transportation nodes like City Hall and Esplanade MRT stations nearby, Fairmont Singapore and Swissôtel The Stamford serve as gateways to explore Singapore’s landscapes. The hotels offer 2,030 well-appointed guestrooms and a collection of 12 lifestyle and dining options, including the Michelin-starred JAAN restaurant. They also feature the Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we foster career growth through development programs. We thrive when our team members succeed. Join our dynamic team for growth and career opportunities.Job DescriptionDUTIES AND RESPONSIBILITIESManage Daily Guest Services Operations: Concierge, Bell Service, Door Service, Parking Valet, Night RunnersLead and supervise all Guest Services duties, ensuring standards and strategic alignmentPlan manpower, recruit, train, and deploy staffCoordinate between Front Office and other departments for optimal guest experienceDevelop, implement, review, and conduct training and audits in line with hotel policiesManagement and Leadership of Guest Services Team:Handle capital and asset planning, requisitionsManage budgeting, planning, and forecasting for revenue and expensesNegotiate with vendors for equipment and suppliesOversee contracts, agreements, and billingDevelop and review training manuals and proceduresConduct performance reviews, coaching, and disciplinary actionsManage guest services inventory and ensure safety policies are followedHold regular meetings to communicate hotel objectives and performanceInvolvement in Broader Job Functions:Manage lobby and driveway traffic during peak timesInvestigate service failures and implement corrective actionsRecommend and implement process improvementsUse Quality Management systems to monitor response times and progressAnalyze guest trends to improve satisfaction and staff productivityDevelop Reward & Recognition programs for staffAs a Member of Hotel Leadership Team:Maintain cleanliness and appearance of lobby areasManage systems, generate reports, and prepare presentationsCoordinate with other departments for service deliveryUnderstand group/convention operations and manpower planningApply knowledge of Quality Management and financial planningEnsure safety and security for guests and visitorsQualificationsHigher education or equivalent with hotel-related experienceAt least 5 years in a managerial role in service industry, preferably Guest Services or Front OfficeProficiency in English; second language preferredKnowledge of Opera system and related hotel systemsUnderstanding of Quality Management processesStrong leadership, motivation, and control skillsDetail-oriented with problem-solving and counseling skillsAdaptable to change and continuous improvementAbility to build partnerships across departmentsMotivational leadership to exceed guest expectationsFocus on staff training, development, and performance managementAdditional InformationOur commitment to Diversity & Inclusion:We aim to attract, recruit, and promote diverse talent.Why work for Accor?We are more than a global leader. We support your growth and learning, helping you find purpose in your work. Join us and write your story at Accor. Discover more at https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSIf you're ready for your next challenge, apply at https://careers.accor.com/
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