Direct message the job poster from Victorian GovernmentRecruitment Delivery Manager at Hays Technology, Recruiting experts in ITExcellent Opportunity for Systems Support Analyst!Opportunity to work for a Victorian Government client!!!Duration: Until August 2025Work Arrangement: HybridLocation: CBDProjectThe position sits within the Student Admin School Application Services Quality & Operations team and has a strong focus on school systems including Student Insight and CASES21 functions and process.Your new roleThe purpose of this role is to perform business and systems analysis and testing of the Department's critical School Administration system (CASES21), Student Insight and other important and complex business applications projects across the Division, and to contribute to business analysis and quality assurance activities for the School Systems Unit.AccountabilitiesProvision of quality support services through multiple contact methods and tasksMaintain strong customer focus and engagement at all times, across all customers and functionsInvestigate and resolve complex technical and application incidents and requests and, report findings and improvement opportunitiesTriage incidents or tickets and assign them to appropriate stakeholders.Provide an excellent level of customer service to customers, by providing them with appropriate support response and friendly communication.What you'll need to succeedMinimum 3 years Application Support or related experience delivering analysis artefacts on high complexity ICT projectsExperience with SQL Server Management studio and reporting tools such as Power BIExperience with Salesforce and Amazon Web ServicesExperience and understanding of database systems and data management processes.Accreditation with Working with Children in Children's servicesWhat you need to do nowIf this sounds like you, please click 'Apply Now', or please send your updated CV to Revathy.Prabulingam@hays.com.auSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionAnalyst and AdministrativeIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Victorian Government by 2xGet notified about new System Support Analyst jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia A$280.00-A$300.00 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 7 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia A$120,000.00-A$150,000.00 1 week agoBlackburn, Victoria, Australia 2 weeks agoAssociate Energy Systems Technical Support EngineerMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoCollingwood, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoResidential Battery Technical Support EngineerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 4 hours agoMulgrave, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 8 months agoBlackburn, Victoria, Australia 2 weeks agoTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 9 hours agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 15 hours agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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