Customer Service Officer Role Overview
We are seeking a motivated and friendly individual to join our team as a Customer Service Officer. This role will involve providing excellent customer service, answering general enquiries, facilitating membership subscriptions, bookings, and promoting our programs and services.
Key Responsibilities:
* Provide high-quality, efficient, and friendly service at reception, over the phone, and in written correspondence;
* Ensure timely response to customers' needs or concerns;
* Provide information about and facilitate memberships, enrolments, and bookings;
* Market and promote our programs and services to potential, new, and existing members;
* Perform opening/closing duties, including cash counting, till balancing, daily cash reconciliations, and banking.
Requirements:
To be successful in this role, you will need:
* A strong passion for delivering exceptional customer service;
* Excellent communication and interpersonal skills;
* The ability to work in a fast-paced environment and multitask effectively;
* Basic computer skills and familiarity with software applications;
* Availability to work a variety of shifts, including weekends and public holidays.
Benefits:
As a valued member of our team, you will enjoy:
* Free YMCA gym membership;
* Discounted accommodation rates at the George Williams Hotel;
* Discounted rates at our childcare facilities;
* Discounted rate on health care through Medibank Private;
* Access to our online employee discounts and benefits program.
What's Next?
If you're passionate about delivering outstanding customer service and have a keen interest in working with people, we encourage you to apply for this exciting opportunity. Please submit your resume and a covering letter outlining your experience and qualifications against the selection criteria outlined above.