Job Opportunity
">
Lead Transformation Change Management Strategist
">">
We are seeking an experienced professional to lead the transformation change management strategy for our Customer Experience Reimagined (CxR) project. This is a unique opportunity to shape the future of how we deliver services to our community.
">
The successful candidate will guide staff, leaders, and stakeholders through this journey, ensuring a seamless transition to our new enterprise CRM system.
">
Key Responsibilities:
">
">
* Develop and implement a comprehensive change management strategy to ensure a smooth transition to the new CRM system
">
* Partner with leaders to foster engagement, minimize resistance, and drive adoption
">
* Ensure staff are supported with the right communications, training, and tools
">
* Embed a customer-first culture and lasting behavioural change across the organization
">
">
Requirements:
">
">
* A current National Police Clearance or willingness to obtain
">
* A proven track record leading change in large, complex projects (CRM or enterprise systems highly regarded)
">
* Strong stakeholder engagement and communication skills, with the ability to build trust and influence at all levels
">
* Hands-on experience designing and delivering training, communications, and change readiness activities
">
* A passion for enabling people to embrace change and continuously improve
">
">
Why Work with Us?
">
">
* Elevate your work experience with our benefits package
">
* Be part of an award-winning, inclusive employer recognized for creating diverse, accessible, and welcoming workspaces
">
* Flexible working arrangements
">
* Free Membership to our LeisureFit Centres
">
* Free On-Site Parking
">
* Birthday leave
">
* Paid Parental Leave
">
* Additional days of Annual Leave + Purchased Annual Leave options
">
* Superannuation package co-contribution up to 15%
">
* Salary Packaging and Novated Leasing Options
">
* Structured and supportive professional development, and study assistance programs
">
* Access to Wellness and Employee Assistance Programs
">
* An active social club to connect with colleagues and make lifelong friends
">
">
What We Offer
">
Our benefits package includes a range of rewards and perks that support your physical and mental well-being, career growth, and work-life balance.
">
As a valued member of our team, you will enjoy a range of exclusive benefits, including flexible working arrangements, free membership to our leisure centres, and on-site parking.
">
We also offer a competitive salary packaging and novated leasing options, as well as structured and supportive professional development programs.
">
Our wellness and employee assistance programs provide access to confidential support and resources to help you manage work-related stress and maintain a healthy work-life balance.
">
Join our active social club to connect with colleagues and make lifelong friends.