Mona Farm is seeking casual Housekeepers to assist with delivering exceptional guest experiences by ensuring accommodation and communal areas are impeccably clean, organised, and inviting. Reporting to the Housekeeping Managers, this role upholds Mona Farm's reputation for excellence by maintaining high standards of cleanliness and presentation.
The position is casual and may require work at both onsite and offsite locations as rostered.
Responsibilities
Housekeeping & Presentation
* Maintain the cleanliness and presentation of guest accommodations, communal areas, and amenities to the highest standards, ensuring timely completion of tasks.
* Perform daily housekeeping duties, including making beds, vacuuming, dusting, mopping, sanitising surfaces, and replenishing amenities.
* Conduct regular inspections to ensure consistent quality and report any maintenance issues promptly.
* Monitor and replenish kitchen supplies, cleaning products, toiletries, and other inventory to ensure guest comfort and operational readiness.
* Handle laundry services as required, including washing, drying, and pressing linens to maintain high standards.
Guest Service & Experience
* Respond professionally to guest requests, providing prompt assistance and ensuring their needs are met.
* Support VIP and private event preparations, ensuring accommodation and communal spaces align with event requirements.
* Maintain discretion and professionalism while working in guest-occupied spaces.
Health, Safety & Environmental Responsibilities
* Adhere to workplace health and safety protocols, including proper use and storage of cleaning chemicals.
* Follow hygiene and sanitation standards to prevent cross-contamination and maintain a safe environment.
* Support sustainability initiatives by minimising waste, recycling, and conserving energy and water.
* Report any safety hazards, equipment malfunctions, or maintenance concerns to management.
Team Collaboration & Operational Support
* Work collaboratively with housekeeping team members, managers, and other departments to ensure smooth operations.
* Communicate effectively with colleagues to coordinate cleaning schedules, room turnovers, and special requests.
* Participate in team meetings, pre-shift briefings, and training sessions to ensure alignment on housekeeping standards and expectations.
* Assist with stock management, including inventory checks and restocking supplies as needed.
This role includes competitive pay and staff perks such as discounted stays at Mona Farm and Cedar Lodge, a refer-a-friend bonus, and free coffee to keep you fuelled during your shifts!