About this role
We're seeking a highly skilled and passionate professional to join our team as a Customer Service Agent. This is an exciting opportunity for someone who is enthusiastic about delivering exceptional guest experiences.
**Key responsibilities will include:**
- Answering telephone calls and responding to guest inquiries in a timely and professional manner
- Providing accurate information about room features, property amenities, and local areas of interest
- Processing guest requests and resolving issues efficiently and effectively
- Maintaining high levels of customer satisfaction through proactive problem-solving and effective communication skills
- Working collaboratively with colleagues to achieve team goals and objectives
**Requirements and qualifications**
• Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work effectively in a fast-paced environment and adapt to changing circumstances
- Previous experience in a customer-facing role or similar position preferred but not essential
- Polished professionalism with an audacious approach to creativity and a playful individual who is passionate about creating memorable guest experiences
**Benefits of working with us**
We offer a range of benefits including:
* Competitive salary and bonuses
* Ongoing training and development opportunities
* A dynamic and supportive work environment
* Opportunities for career growth and advancement
**What We Expect of You**
We're looking for individuals who are:
* Proactive and solutions-focused
* Possess excellent communication and interpersonal skills
* Adaptable and able to thrive in a fast-paced environment
* Able to maintain high levels of customer satisfaction and loyalty